Shannon Howard
Woodbridge,California
Summary
Results -driven customer service representative with over 10+ years experience. Delivering support through multiple channels including phone,email and live chat. Exceeded performance metrics by handling 80+ calls and inquiries daily. I am skilled in conflict resolution and building lasting customer relationships through communication and attention to detail.
Overview
29
29
years of professional experience
Work History
Personal Care Assistant
Ms.Kelly Eiseman
Acampo, CA
03.2019 - 08.2024
- Assisted with daily living requirements
- Planned and prepared meals and preformed routine housekeeping duties.
- Provided physical and emotional support.
- Task Prioritization.
Customer Care Representative
Valentinesport
Lodi, CA
01.2006 - 11.2018
- High volume inbound phone sales and order processing for custom sportswear manufacturer.
- Negotiating and processing of incoming bids.
- Scheduling of orders for manufacturing.
- Preparation of orders for shipment.
- General office duties.
Health Plan Specialist
Kaiser Permanente Call center
Stockton , CA
12.1995 - 02.2005
- Handled high volume of calls to assist members and provide accurate information regarding eligibility and benefit information.
- Interpretation of benefits and contracts to members and group representatives.
- Facilitated efficient claim resolution and managed billing concerns.
- Documentation of all calls into call center systems.
- Supported the training of all new call center hires.
Education
Lodi High School
Lodi, CASkills
- Excellent verbal and written communication skills
- Interpersonal skills and ability to interact and work with employees at all levels and customers of all types
- Trained in HIPAA compliance
- Strong attention to detail, time management, and decision making skills
- Knowledgeable in call center protocols
Timeline
Personal Care Assistant
Ms.Kelly Eiseman
03.2019 - 08.2024
Customer Care Representative
Valentinesport
01.2006 - 11.2018
Health Plan Specialist
Kaiser Permanente Call center
12.1995 - 02.2005
Lodi High School
Similar Profiles
Chenzen LeeChenzen Lee
Cashier at Ms.Kelly UdellCashier at Ms.Kelly Udell
Nadim MohamedNadim Mohamed
CAR-T Manufacturing Operator at Johnson & JohnsonCAR-T Manufacturing Operator at Johnson & Johnson
Dylan MeadDylan Mead
Associate at DCR LandscapingAssociate at DCR Landscaping