Jasmanny Silva
Apopka,FL
Summary
Dynamic Store Manager with a proven track record at O'Reilly Auto Parts, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and strategic inventory management, achieving significant improvements in sales performance. Skilled in multitasking and organization, with a strong focus on building lasting customer relationships.
Overview
21
21
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
Apopka Fl
05.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Commercial Manager
Advance Auto Parts
Altamonte Springs, FL
02.2004 - 03.2013
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
Education
High School Diploma -
Coral Shores High
Tavernier, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
Oreilly Auto Pats
05.2013 - Current
Commercial Manager
Advance Auto Parts
02.2004 - 03.2013
High School Diploma -
Coral Shores High