Jasmattie Kamaluddin
South Richmondhill,USA
Summary
Motivated ,Independent and Energetic with outstanding communication skills both written and verbal. Reliable and professional and able to work with little oversight and collaborate in a team environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grade 4 teacher
Institute of Professional Education
09.2020 - 03.2024
- Assist in administrative and secretarial duties
- Sorting, filing and uploading students' information on the computer
- Organise the religious meetings in the primary department
- Coach of the girls' cricket team
Call Center Representative
Teleperformance
03.2019 - 09.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Temporary Encoder/Verifier
Guyana Election Commission (GECOM)
01.2020 - 03.2020
- Assist in editing and verifying of registration forms
- Assist in encoding registration forms into Gecom's database
Education
Caribbean Secondary Education Certificate - Principles of Accounts, Office Administration, Principles of Business, Economics, Mathematics, English
Institute of Professional Education
Foundation Diploma - Computer Studies
Computer World
Skills
- Microsoft Office
- Spreadsheets
- Email Communication
- Data entry
- Powerpoint
- Problem Solving and Analytical
- Time Management
- Oral communication
- Student motivation
- Multitasking and organization
- Team collaboration
- Active listening
- Collaborative teamwork
- Compliance standards
- Excellent communication
- Effective communication
Certification
INFORMATION TECHNOLOGY WITH DISTINCTION
Timeline
Grade 4 teacher
Institute of Professional Education
09.2020 - 03.2024
Temporary Encoder/Verifier
Guyana Election Commission (GECOM)
01.2020 - 03.2020
Call Center Representative
Teleperformance
03.2019 - 09.2020
Foundation Diploma - Computer Studies
Computer World
Caribbean Secondary Education Certificate - Principles of Accounts, Office Administration, Principles of Business, Economics, Mathematics, English
Institute of Professional Education
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