JASMEEN KAUR SAINI
Centreville,VA
Summary
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
2
2
Certifications
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Health Mitigation Monitor
Loudoun County Public Schools
Ashburn, VA
12.2020 - Current
- Ensure the screening environment is set up on time and properly organized.
- Ensure children understand how to complete screening and are comfortable before, during and after screening.
- Reinforce safety precautions: social distancing, sanitization, Keeping mask on.
- Monitor and observe throughout the building.
- Report or inform any concerns to school administration.
Technical Support Call Center Representative
FISERV
Chantilly, VA
08.2019 - 11.2019
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Processed over numbers of support requests weekly for technical assistance on wide range of issues related to different applications
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Activated accounts for clients interested in new services.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Department Manager
MCDONALD
Reston, VA
04.2015 - 03.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Implemented successful marketing and promotional strategies worth over in yearly revenue.
- Analyzed and interpreted store trends with different Software to facilitate planning.
QA ANALYST
Loci
Reston, VA
09.2017 - 05.2018
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Reviewed project requirements to uncover bugs and vulnerabilities, solving issues within time frame.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Monitored process checks for proper completion and correct frequency.
- Analyzed and tested game builds to determine bugs and provide assistance in solving issues.
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Education
Bachelors of Science - Information Technology
Doaba College
India 06.2006 - 06.2009
Skills
Desktop supportundefined
Certification
CMAA - Certified Medical Administrative Assistant
Timeline
Health Mitigation Monitor
Loudoun County Public Schools
12.2020 - Current
Technical Support Call Center Representative
FISERV
08.2019 - 11.2019
QA ANALYST
Loci
09.2017 - 05.2018
Department Manager
MCDONALD
04.2015 - 03.2019
Bachelors of Science - Information Technology
Doaba College
06.2006 - 06.2009
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