Abraham Rodriguez
San Antonio,TX
Summary
Proven track record in enhancing customer trust and reducing fraud at JPMorgan Chase through diligent investigation and resolution of fraud cases. Skilled in technical support and proficient in MS Word, demonstrating strong troubleshooting abilities and a commitment to excellence. Excelled in roles requiring meticulous attention to detail and effective communication, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Bus Monitor
Statewide Security
11.2023 - 10.2024
- As a bus monitor i would supervise 30 plus civilians to make sure they weren’t causing harm to others or doing anything illegal during transport
Fraud Specialist
JPMorgan Chase
08.2022 - 11.2023
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention
- Filed claims for customers who had issues with fraud activity on their accounts
Fraud Specialist
Conduent
07.2020 - 08.2022
- As a Fraud Specialist I would file claims for customers who had fraud activity on their accounts and send a new debit card when necessary
Technical Support Specialist
Sears Call Center
06.2019 - 07.2020
- Provided technical support for incoming calls from consumers on company products
- Provided assistance and options for issues on home appliances and lawn equipment
- Sales representative for insurance and other home improvements
Warehouse Assembly Line Worker
BJ Tidwell Cabinetry
11.2018 - 05.2019
- Performed physical labor assembling cabinets
- Maintained accurate count of outgoing products
- Performed quality control on completed products at the end of each shift
Directors Assistant
YWCA
04.2018 - 11.2018
- Organize and maintain personnel records, and incident reports
- Acted as a liaison for parents and school officials
- Provided supervision for youth during community service events
- Promoted positive environment to youth and teens attending center
Warehouse Assistant
BJ Tidwell Cabinetry
01.2017 - 04.2018
- Performed physical labor assembling cabinets
- Maintained accurate count of outgoing products
- Performed quality control on completed products at the end of each shift
Education
High school diploma -
SOUTHWEST TEXAS HS
San Marcos, TX08.2014
Skills
- TYPE 36 WPM
- PROFICIENT
- MS WORD
- OFFICE
- Desktop Support
- Microsoft Windows
- Network Support
- Technical Support
- Troubleshooting
- Help Desk
- Software Troubleshooting
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer Focus & Orientation, Highly Proficient, 07/01/20, Responding to customer situations with sensitivity.
- Front Desk Agent (Hotel), Highly Proficient, 07/01/20, Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Timeline
Bus Monitor
Statewide Security
11.2023 - 10.2024
Fraud Specialist
JPMorgan Chase
08.2022 - 11.2023
Fraud Specialist
Conduent
07.2020 - 08.2022
Technical Support Specialist
Sears Call Center
06.2019 - 07.2020
Warehouse Assembly Line Worker
BJ Tidwell Cabinetry
11.2018 - 05.2019
Directors Assistant
YWCA
04.2018 - 11.2018
Warehouse Assistant
BJ Tidwell Cabinetry
01.2017 - 04.2018
High school diploma -
SOUTHWEST TEXAS HS
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