Jasmene Akles
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, troubleshooting software and hardware, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
GP Mobile T-Mobile Authorized Retailer
2022.10 - Current
- Exceeded sales goals 125% and accomplished business objectives by inspiring staff and promoting T-Mobile products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Complete observations of store employee interactions with customers, including feedback, to be used in development, training, and coaching conversations
- Maintains inventory, conducts daily and monthly inventory counts.
- Identify, investigate, diagnose and resolves customer issues with cellular device software and hardware that would positively impact the customer's experience within the T-Mobile brand & expectations
Market Learning Center Manager
Wireless Vision T-Mobile Authorized Dealer
2017.09 - 2022.10
- Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
- Motivate, coach, develop, lead and train a winning sales team.
- Direct strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Work collaboratively with field leadership to identify team and sales behavior opportunities and deliver training initiatives that ensure learning outcomes and solutions through knowledge management.
- Work collaboratively with district and store leadership to ensure execution of web-based trainings, new hire training, and company launches.
Retail Store Manager
Spring Communications- AT&T
2014.09 - 2017.09
- Maintaining store staffing through proper recruiting, training, and scheduling.
- Analyze and achieve all planned quarterly and annual objective
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Establish and implement policies, goals, objectives, and procedures for employee development.
- Merchandise and upholding all operational requirements.
Team Leader
Chick-fil-A
2011.07 - 2014.08
- Assist with Team Member hiring and scheduling for 40+ student workers.
- Excel data entry of daily product sales.
- Monitor and oversee cash handling procedures.
- Assist with training of Team Members in company standards, food preparation, sales, and direct customer service.
- Inventory ordering of day-to- day operational products and supplies.
Financial Secretary/Treasurer
Gamma Sigma Sigma National Service Sorority Incorporated
2012.08 - 2014.01
- Coordinate and direct the financial planning, budgeting, procurement, and investment activities of all or part of an organization.
- Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards
- Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies.
Child Youth Program Assistant
Douglas County School Systems
2007.08 - 2008.10
- Assist in creating, organizing, and instructing creative activities for after school program students.
- Tutor young students in areas of Mathematics and English.
- Monitor and review programming to ensure that student schedules are met, guidelines are adhered to, and performances are of adequate quality for after school activities.
Education
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GA05.2014
Skills
- Sales Analysis
- Staff Recruitment & Training
- Management Training
- Inventory Management
- Troubleshooting and Assistance
- Policy and Procedure Implementation
- Multi-Unit Operations Management
- Operational Efficiency
Timeline
Retail Store Manager
GP Mobile T-Mobile Authorized Retailer
2022.10 - Current
Market Learning Center Manager
Wireless Vision T-Mobile Authorized Dealer
2017.09 - 2022.10
Retail Store Manager
Spring Communications- AT&T
2014.09 - 2017.09
Financial Secretary/Treasurer
Gamma Sigma Sigma National Service Sorority Incorporated
2012.08 - 2014.01
Team Leader
Chick-fil-A
2011.07 - 2014.08
Child Youth Program Assistant
Douglas County School Systems
2007.08 - 2008.10
Bachelor of Science - Biology
Georgia Southern University
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