JASMENE BROWN
Raleigh,NC
Summary
Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
13
13
years of professional experience
Work History
HIM TECH 1
Duke Health
05.2022 - Current
- Maintains integrity of Clinical Data Repository (CDR) with super user knowledge and general understanding of workflows between On Base, and Maestro Care related to scanned document archival
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Entered over 50 patient charts.
Insurance Verification Specialist
LabCorp
10.2021 - 03.2022
- Verify insurance information for new patients and referrals
- Update insurance information for existing patients
- Call to obtain pre-authorization for recommended services and procedures
- Explain to patients what their financial responsibilities will be
- Inform relevant clinical staff about denials
- Answer questions related to billing and insurance.
- Answered phone calls and messages for 25 physician offices, medical facility, scheduling appointments, and handling patient inquiries
Patient Attendant Safety Aide
Duke University
04.2021 - 05.2021
- Support staff with personal hygiene: bathing, oral hygiene, nail care, and grooming
- Support staff with repositioning, feeding, and toileting
- Personal Protective Equipment Observer: Assist with applying and removing of clinical outerwear of health care professionals
- Document observation in electronic health record.
- Proactively identified potential hazards within patient's environment leading to improved risk prevention measures being implemented.
- Assist 2 different patients each day with any needs while on bed rest or medically ill.
Health Administration Projects & Training
Strayer University
01.2019 - 09.2020
- Organized and processed medical documentation, inputted information into internal database, managed and monitored status of database
- Developed projects on process improvement to minimize with patient waiting period using Arena simulation software and proposed viable solutions to optimize systems.
- Implemented training and incentive programs with to enhance performance, quality and efficiency to improve morale, satisfaction, customer service and profitability
- Responsible for creating and implementing successful marketing plan to increase brand visibility
- Hired more than 10 new employees each week and set up drug screenings.
Geriatric Internship
Spring Arbor Nursing Home
06.2018 - 09.2019
- Recognized and managed geriatric syndromes common to older adults and aided physician during examination and treatment of patient
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Each day will complete 5 or more patient’s daily reports.
- Improved patient quality of life by creating personalized care plans and collaborating with multidisciplinary healthcare teams.
Administrative Specialist
FedEx Express
09.2016 - 03.2018
- Conduct thorough research using diverse resources to assist professional staff with routine and special project tasks
- Sort, open and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Schedule meetings booked meeting rooms and prepared meeting agendas
- Handle mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- 'Managed over 50 customer calls per day helping customer research packages or lost packages.
- Enhanced team productivity by providing administrative support and coordinating daily operations
Customer Service Agent
FedEx Express
04.2013 - 03.2015
- Educated customers on company systems, form completion, and access to services
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Entered customer information into customized computer system with [Software] to document and organize client records
- Communicated professionally with colleagues, freelancers and clients
- Answered over 35 calls per day to meet fast-paced call center demands
- Contacted clients to verify account information and maintain accuracy, resulting in 75% increase in client satisfaction.
Fitness Assistant Internship
Wellness and Fitness
10.2012 - 11.2013
- Enhanced client fitness levels by designing and implementing customized workout plans tailored to individual needs.
- Increased membership retention through development of engaging group fitness classes and workshops for more than 15 clients.
- Conducted thorough assessments to evaluate client progress regularly, adjusting workout plans as needed for optimal results.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Led aerobics, yoga, core strength and kickboxing classes
Student Volunteer
Duke Raleigh Hospital
05.2011 - 11.2012
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Answered phones when nurses were unavailable and provided callers with requested information
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support cardiologist department
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Will respond to 20 or more emails or calls each day
- Provided clerical support to three departments in hospital.
Education
Master of Science - Health Administration Services
Strayer University
Washington, DC09.2020
Bachelor of Science - Kinesiology
Shaw University
Raleigh, NC05.2014
Skills
- Patient Privacy
- Release of Information
- Medical Record Indexing
- Electronic Health Records
- EHR Implementation
- Health Information Systems
- Medical Terminology
- HIPAA Compliance
- Insurance Coverage Verification
- Coordination and Scheduling
- Prior Authorization Processing
Relevant Coursework Skills
- Healthcare Law & Policy
- Health Information Systems
- Long-Term Care Management
- Records Management
- Observation & Assessment
- Resource Allocation
- Customer Relations
- Scheduling & Planning
- Microsoft Office Applications
- CPR Certified
Timeline
HIM TECH 1
Duke Health
05.2022 - Current
Insurance Verification Specialist
LabCorp
10.2021 - 03.2022
Patient Attendant Safety Aide
Duke University
04.2021 - 05.2021
Health Administration Projects & Training
Strayer University
01.2019 - 09.2020
Geriatric Internship
Spring Arbor Nursing Home
06.2018 - 09.2019
Administrative Specialist
FedEx Express
09.2016 - 03.2018
Customer Service Agent
FedEx Express
04.2013 - 03.2015
Fitness Assistant Internship
Wellness and Fitness
10.2012 - 11.2013
Student Volunteer
Duke Raleigh Hospital
05.2011 - 11.2012
Master of Science - Health Administration Services
Strayer University
Bachelor of Science - Kinesiology
Shaw University
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