Jasmin Amaro
Spring
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
United Healthcare
Spring
11.2025 - 02.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the case management system.
- Provided accurate information about healthcare plans and services.
- Collaborated with team members to enhance service delivery.
- Handled billing questions and explained payment options clearly.
- Guided customers through online account setup and navigation.
- Maintained up-to-date knowledge of healthcare policies and procedures.
- Escalated complex issues to appropriate departments for resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Westpark Communications
Spring
11.2024 - 08.2025
- Documented customer interactions in the case management system.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate information about healthcare plans and services.
- Collaborated with team members to enhance service delivery.
- Handled billing questions and explained payment options clearly.
- Guided customers through online account setup and navigation.
- Maintained up-to-date knowledge of healthcare policies and procedures.
- Escalated complex issues to appropriate departments for resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Insurance Agent
Afni
Spring
05.2024 - 11.2024
- Assisted clients in selecting appropriate insurance policies for their needs.
- Explained policy details and coverage options to potential customers.
- Processed policy applications and managed client documentation efficiently.
- Conducted follow-up calls to address client inquiries and concerns promptly.
- Utilized company software to track client interactions and policy updates.
- Collaborated with team members to enhance customer service strategies effectively.
- Attended training sessions on new insurance products and industry regulations.
- Maintained accurate records of client information and transactions systematically.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Administrative Assistant
Treasure Care Home Health
Houston
06.2023 - 03.2024
- Organized patient schedules for appointments and home visits.
- Managed communication between healthcare staff and clients.
- Maintained accurate patient records and documentation systems.
- Assisted with billing processes and insurance verification tasks.
- Coordinated supply orders and inventory management for the office.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Supported onboarding processes for new staff members.
- Prepared meeting agendas and took minutes during team meetings.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
Call Center Representative
TAS United
Houston
06.2022 - 06.2023
- Managed high volume inbound customer calls efficiently.
- Assisted customers with product inquiries and troubleshooting.
- Documented customer interactions in the CRM system accurately.
- Collaborated with team members to resolve complex issues promptly.
- Educated customers on service features and promotions effectively.
- Maintained a positive attitude while handling difficult situations.
- Followed up on unresolved inquiries to ensure customer satisfaction.
- Participated in training sessions to enhance product knowledge continuously.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Klein Oak High School
Spring, TXSkills
- Case management
- Healthcare knowledge
- Insurance processing
- Customer documentation
- Customer relationship management
- Conflict resolution
- Time management
- Effective communication
- Active listening
- Relationship building
- Detail orientation
- Team collaboration
- Problem solving
- Empathy and patience
- Promotional support
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPR CERTIFICATION
- DRIVERS LICENSE
- INSURANCE PRODUCER LICENSE
Timeline
Customer Service Representative
United Healthcare
11.2025 - 02.2026
Customer Service Representative
Westpark Communications
11.2024 - 08.2025
Insurance Agent
Afni
05.2024 - 11.2024
Administrative Assistant
Treasure Care Home Health
06.2023 - 03.2024
Call Center Representative
TAS United
06.2022 - 06.2023
Klein Oak High School