Jasmin Andrade
2635 Tandi Trail
Summary
Dynamic professional with extensive experience in customer service and cash handling at HEB Grocery Store. Proven track record of enhancing customer satisfaction through effective conflict resolution and attention to detail. Recognized for reliability and strong work ethic, consistently maintaining accurate cash drawer balances and fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Cashier, Bookkeeper
HEB Grocery Store
08.2022 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Asst Manager
Circkle K Stores
02.2017 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Booker T Washington Highschool
Miami, FLSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Conflict resolution
- Product restocking
- Payment
- Merchandise restocking
- Cash drawer balancing
- Issue resolution
- POS system operations
- Payment collection
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Sales expertise
- Daily reporting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier, Bookkeeper
HEB Grocery Store
08.2022 - 10.2024
Asst Manager
Circkle K Stores
02.2017 - 11.2019
Booker T Washington Highschool
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