Jasmin Ayala
Porterville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Card Dealer
Tachi Palace Hotel & Casino
Lemoore, CA
07.2023 - Current
- Dealt cards to players according to game rules and regulations.
- Provided instructions on the rules of the game to new players.
- Observed games in progress, ensuring that all rules were followed.
- Maintained a positive attitude towards customers and other employees.
- Collected losing bets from table surface after each round of play.
- Ensured proper exchange of currency for chips or tokens as needed.
- Answered questions from customers regarding game rules and procedures.
Pit Boss
Eagle Mountain Casino
02.2022 - 06.2023
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Established and maintained banks and table limits for each game.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Card Dealer
Eagle Mountain Casino
11.2017 - 02.2022
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Customer Service Representative
Oportun
05.2017 - 11.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer loan distributions with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Arts - Business Administration
San Joaquin Valley College
Visalia, CA04.2016
Skills
- Payment Monitoring
- Computer Skills
- Friendly, Positive Attitude
- Supervision & Leadership
- Fluent in Spanish
- Microsoft Office
- Customer Service
Timeline
Card Dealer
Tachi Palace Hotel & Casino
07.2023 - Current
Pit Boss
Eagle Mountain Casino
02.2022 - 06.2023
Card Dealer
Eagle Mountain Casino
11.2017 - 02.2022
Customer Service Representative
Oportun
05.2017 - 11.2017
Associate of Arts - Business Administration
San Joaquin Valley College
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