Jasmin Cooper
Houston,TX
Summary
Highly motivated individual with a passion for business in marketing with 3+ years of experience in retail, impacting positive organizational outcomes through communication, critical thinking, and conflict resolution. Committed and eager to be able to learn new things, work, and respond in any business environment in an effective way. Striving to look for a position which provides new challenges and experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
WALMART
Houston, TX
11.2023 - Current
- Ensure exceptional customer service by fulfilling online grocery orders, carefully selecting items that meet customer specifications and quality standards
- Process in average of 15 + online grocery orders per shift, ensuring accurate item selection, proper substitutions, and on-time delivery or pickup for customers
- Collaborate effectively with a team of 30+ coworkers to streamline the fulfillment process, meet daily goals, and maintain a high level of accuracy and productivity in a fast-paced environment
- Resolve customer complaints or issues related to online orders, demonstrating patience and problem-solving skills to ensure customer satisfaction
Retail Associate
ROSS
Houston, TX
07.2021 - 11.2023
- Ensuring exemplary customer service by understanding customers wants and needs and provide high quality service
- Manage order integrity by accurately processing up to 40+ orders per shift while managing transactions on register including cash and credit to ensure accurate cash flow and maintaining $0 cash discrepancy
- Cooperate with 5+ co-workers to be able to better perform a positive workplace in a structured environment while advancing customer service and verbal communication skills
- Addressed over 50+ customers per day by offering merchandise expertise, answering questions, and processing orders
- Collaborate with peers to accomplish mutual goal, allows team to bring best skills forward in company
Education
Bachelor of Business Administration - Marketing
University of Houston-Downtown, Marilyn Davies College of Business
Houston, TX12-2024
Skills
- Fluent in English and Spanish
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Time management
- Critical thinking
- Attention to detail
Certification
OSHA certified, 03/01/19
Honors And Awards
- Dean's List, 08/01/22
- Dean's List, 01/01/21
- Dean's List, 08/01/20
Activities
Houston Food Bank Volunteer, 03/01/18
Timeline
Retail Associate
WALMART
11.2023 - Current
Retail Associate
ROSS
07.2021 - 11.2023
Bachelor of Business Administration - Marketing
University of Houston-Downtown, Marilyn Davies College of Business
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