Jasmin Espinoza
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Specialized skills include reservation management, customer service excellence, and communication, organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline operations.
Overview
7
7
years of professional experience
Work History
Host, Waitress, Cashier
Niko's Breakfast Club
08.2018 - Current
- I worked as a hostess for my first 2.5 years working here. Shortly after, I was able to expand my working skills as well as communication skills by becoming a waitress.
- I currently still work here and it is a place that I do love working in, we have become one big family!
- I've delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed incoming calls during busy shifts.
- Stocked areas with supplies before, during and after shifts.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed restaurant errands and other essential duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Warehouse Packer
Aaron Thomas Co.
01.2022 - 03.2022
- I did not work for this company long but I enjoyed the work
- It helped me to be more efficient in various ways and to be on task at every moment
- Identified damaged or defective products upon receipt and reported them accordingly.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Packaged items with appropriate materials to prevent damage during shipping.
Swim Instructor
Pelican Harbor
10.2020 - 10.2021
- Pelican Harbor gave me the opportunity to work with kids and adults for swimming lessons
- This gave me an opportunity to expand my ways of teaching and communicating to adults and children in many different ways
- Participated in staff training sessions to continually improve teaching and safety skills.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Enforced safety rules and procedures to minimize injuries.
Education
Phlebotomy License, Ultrasound Technician Degree
College of Dupage
Glen Ellyn, IL12-2026
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05.2022
Skills
- Organization
- Conflict Resolution Skills
- Customer Service
- Teamwork Skills
- Effective time management
- Hospitality and accommodation
- Adaptable to change
- Verbal and written communication
- Strong interpersonal skills
- Multitasking proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Warehouse Packer
Aaron Thomas Co.
01.2022 - 03.2022
Swim Instructor
Pelican Harbor
10.2020 - 10.2021
Host, Waitress, Cashier
Niko's Breakfast Club
08.2018 - Current
Phlebotomy License, Ultrasound Technician Degree
College of Dupage
High School Diploma -
Bolingbrook High School
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