Marlena Slade

• Worked multiple positions and even during the same shift
• Trained new staff on menu offerings and service standards, enhancing team performance.
• Managed cash register operations, balancing receipts at end of shifts for accuracy.
• Trained junior technicians on safety protocols and proper use of tools and equipment.
• Implemented process improvements resulting in reduced repair times and increased service quality.
• Operated varied hand and power tools to complete repairs.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Trained new reception team members on administrative procedures and software tools.

• Checked inventory and selected products from specific locations based upon availability.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
• Collaborated with team members to complete timely orders and avoid delays.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

• Kept animal coats clean and healthy with regular washing, grooming, and trimming.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Cared for sick or injured animals by seeking out veterinary care and notifying owners.
• Reset procedure rooms between appointments and disinfected equipment.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.

• I was used as a backup worker when others were sick or when capacity was at max.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.

GPA: 3.6