Jasmin Espinoza
Chicago,IL
Summary
Proven leader and strategic thinker, excelled at Dunkin' Donuts Franchising by enhancing staff development and operations support. Demonstrated exceptional interpersonal relations and bilingual proficiency, achieving significant improvements in customer satisfaction. Skilled in fostering a positive team environment, and driving progress through effective communication.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts Franchising
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Dunkin' Donuts Franchising
01.2022 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts - Journalism
Morton College
Cicero, IL12-2024
Skills
- Operations support
- Inventory counts
- Staff development
- Interpersonal relations
- Strategic thinking
- Positive attitude
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Brenda Gama
(312) 478- 0907
Rocío Barón
(331) 243- 4249
Timeline
Shift Leader
Dunkin' Donuts Franchising
06.2024 - Current
Shift Leader
Dunkin' Donuts Franchising
01.2022 - 06.2024
Associate of Arts - Journalism
Morton College
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