Saher Abdel-hadi
Topsfield,MA
Summary
Experienced store owner with comprehensive background in retail management and customer service. Skills encompass effective inventory control, staff supervision, and strategic planning for business growth. Notable achievements include improving operational efficiency and driving sales through innovative marketing strategies. Demonstrated ability to negotiate with vendors, manage finances, and maintain high standards of merchandising.
Overview
25
25
years of professional experience
Work History
Store Owner
Sam’s furniture
Leominster, MA
01.2018 - 01.2022
- Hired and trained new department managers to increase team oversight and productivity.
- Identified opportunities for improvement within existing processes.
- Organized and scheduled staff to maximize efficiency in the store.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Developed and implemented a customer loyalty program to increase repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated relationships with customers to promote repeat business.
Furniture Store Manager
Greendale furniture
Worcester, Massachusetts
01.2009 - 01.2018
- Resolved customer complaints promptly and professionally.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Implemented effective loss prevention measures throughout the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Owner
B.DS discount inc furniture
Lawrence, Massachusetts
01.1997 - 01.2005
Education
Associate of Science - Political Science
Devry College
Toronto Canada06-1987
Skills
- Sales operation
- Solution selling
- Sales team training
- Sales presentation
- Sales process
- Excellent communication skills
Timeline
Store Owner
Sam’s furniture
01.2018 - 01.2022
Furniture Store Manager
Greendale furniture
01.2009 - 01.2018
Store Owner
B.DS discount inc furniture
01.1997 - 01.2005
Associate of Science - Political Science
Devry College