Jasmin Galicia
Gibsonton,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Anna Maria Oyster Bar
Bradenton, FL
06.2023 - 05.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Preschool Teacher
Primrose Schools
Bloomingdale, FL
03.2016 - 12.2017
- Developed lesson plans that incorporated creative teaching techniques.
- Organized educational materials and resources to create an engaging learning environment.
- Utilized technology such as computers and tablets in the classroom setting.
Sales Associate
Guess INC
Ellenton, FL
01.2013 - 02.2015
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Psychology
Hillsborough Community College
Tampa, FLSkills
Computer skills including Microsoft Office, data entry skills including POS systems, cash register operation,muli-line phone operation, excellent customer service skills, inventory management skills, excellent customer service skills, superior organizational skills, Bilingual in Spanish language
Volunteer opportunities-Service dogs of Alabama, Trinity Cafe of Tampa, Bread of Refuge Church Food pantry
Timeline
Restaurant Waiter
Anna Maria Oyster Bar
06.2023 - 05.2024
Preschool Teacher
Primrose Schools
03.2016 - 12.2017
Sales Associate
Guess INC
01.2013 - 02.2015
Psychology
Hillsborough Community College
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