Jasmin Jackson
Philadelphia,PA
Summary
Dynamic Surgical Services Associate with a proven track record at Penn Medicine, excelling in EPIC charting and patient scheduling. Adept at enhancing workflow management and fostering cross-functional collaboration, I effectively trained new associates and streamlined communication, ensuring exceptional patient care and satisfaction. Passionate about driving efficiency in healthcare environments.
Overview
3
3
years of professional experience
Work History
Surgical Services Associate [Glaucoma Team Lead]
Penn Medicine
Philadelphia, PA
10.2023 - Current
- Processed incoming communications, including Epic, emails, phone calls, and mail inquiries.
- Coordinated meetings and scheduled appointments for multiple physicians.
- Trained new associates on providers' workflows.
- Collaborated with cross-functional teams to streamline project workflows and communication.
Patient Service Representative
Wills Eye Physicians
King of Prussia, PA
11.2022 - 10.2023
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained accurate patient records in the electronic health record system consistently.
- Provided support to clinical staff by preparing necessary documentation for appointments.
- Managed patient scheduling for multiple ophthalmology services and consultations.
Education
High School Diploma -
Parkway West High School
Philadelphia, PA06-2008
Some College (No Degree) - HR Management
SNHU
Manchester, NHSkills
- EPIC charting
- Patient scheduling
- Medical records management
- Cross-functional collaboration
- Healthcare compliance
- Effective communication
- Team leadership
- Workflow management
- Conflict resolution
- Attention to detail
Timeline
Surgical Services Associate [Glaucoma Team Lead]
Penn Medicine
10.2023 - Current
Patient Service Representative
Wills Eye Physicians
11.2022 - 10.2023
High School Diploma -
Parkway West High School
Some College (No Degree) - HR Management
SNHU
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