Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmin Jacob

Wesley Chapel

Summary

Dynamic customer experience professional with a proven track record at Delta Airlines, excelling in relationship building and conflict resolution. Adept at upselling and driving revenue through personalized service, I consistently enhance client loyalty and satisfaction while managing high-volume interactions. Strong communicator and problem solver dedicated to delivering exceptional results.

Overview

5
5
years of professional experience

Work History

Bartender

Geo's Lounge
02.2024 - Current
  • Identify upsell and cross-sell opportunities for premium bottle service packages, events, and add-ons.
  • Build and maintain relationships with VIP clients, ensuring personalized service and repeat business.
  • Maintain detailed knowledge of offerings to recommend the best options and maximize sales opportunities.

Customer Experience Specialist

Delta Airlines
03.2023 - Current
  • Manage a portfolio of frequent travelers and SkyMiles members, ensuring positive experiences that drive loyalty and retention.
  • Handle high-stress situations with professionalism, de-escalating conflicts and finding timely solutions
  • Manage high-volume customer interactions, consistently handling 50+ calls per day while meeting and exceeding performance metrics.
  • Deliver excellent customer service by actively listening and empathizing with customer concerns.

VIP Server

Epperson Lagoon
01.2021 - 01.2023
  • Delivered premium service to high-value guests, ensuring personalized experiences that encouraged loyalty and repeat visits.
  • Collaborated with bartenders, event coordinators, and management to provide seamless service for private parties and large-scale events.

Education

B.S - Health Administration Services

University of Central Florida
Orlando, FL
05.2022

Skills

  • Relationship building
  • Revenue generation
  • Upselling
  • Conflict resolution
  • Effective communication
  • Strong communication
  • Collaboration
  • Problem solving
  • Active listening

References

References available upon request.

Timeline

Bartender

Geo's Lounge
02.2024 - Current

Customer Experience Specialist

Delta Airlines
03.2023 - Current

VIP Server

Epperson Lagoon
01.2021 - 01.2023

B.S - Health Administration Services

University of Central Florida

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