Jasmin Loya
Albuquerque,NM
Summary
Results-driven team leader with a background in customer service and cleaning. Known for problem-solving abilities and effective training techniques, ensuring high standards of service and satisfaction.
Overview
2
2
years of professional experience
Work History
Cleaner
SEM Solutions
Albuquerque, NM
03.2024 - Current
- Maintained cleanliness and organization of assigned areas, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance efficiency in daily tasks.
- Collaborated with team members to optimize cleaning schedules and improve workflow effectiveness.
- Trained new staff on proper cleaning techniques and safety protocols to ensure consistency in quality.
Front of House Shift Leader
Chik-Fil-A
Albuquerque, NM
08.2025 - 04.2026
- Supervised front of house team to ensure high-quality customer service and operational efficiency.
- Trained new staff on company policies, menu items, and customer engagement techniques.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
Cashier Team Lead
Wingstop
Albuquerque, NM
09.2025 - 12.2025
- Supervised daily operations of cashier team, ensuring smooth customer transactions and service efficiency.
- Trained and mentored new cashiers on company policies and best practices for exceptional customer service.
- Managed cash handling procedures, maintaining accuracy in register balances and financial reporting.
- Implemented process improvements to reduce transaction times, enhancing overall customer satisfaction.
Host
Chili's Restaurant
Albuquerque, NM
01.2024 - 07.2025
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Managed reservation system to optimize table turnover and minimize wait times.
- Collaborated with servers to streamline communication and enhance service efficiency.
- Trained new hosts on best practices for guest interaction and restaurant operations.
Sales Associate
Forever 21
Albuquerque, NM
03.2024 - 08.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Collaborated with team members to achieve store goals and improve operational efficiency.
Education
High School Diploma -
La Academia De Esperanza
Albuquerque, NMSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Guest relations
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Wingstop
09.2025 - 12.2025
Front of House Shift Leader
Chik-Fil-A
08.2025 - 04.2026
Cleaner
SEM Solutions
03.2024 - Current
Sales Associate
Forever 21
03.2024 - 08.2024
Host
Chili's Restaurant
01.2024 - 07.2025
High School Diploma -
La Academia De Esperanza