Jasmin Lyons
Chula Vista,CA
Summary
Administrative healthcare professional with a focus on operational efficiency and effective decision-making. Demonstrated ability to communicate clearly and work collaboratively within teams. Quick to adapt to challenges, resulting in streamlined processes and improved workflow.
Overview
12
12
years of professional experience
Work History
Supervisor Medical Support Assistant
VA HEALTHCARE SYSTEM
La Jolla, CA
12.2024 - Current
- Acted as liaison between clinical teams and leadership to align workflow, staffing, and operational priorities.
- Developed and implemented workflow processes to enhance clinic efficiency.
- Recruited and onboarded new staff to build a high-performing team.
- Created training materials and maintained competency folders for staff skill development.
- Presented impact tool during orientations, leading team huddles for engagement.
- Collaborated with clinical teams and leadership to align on operational priorities.
- Monitored productivity using databases, spreadsheets, and trackers.
- Conducted phone audits to ensure compliance with patient service standards.
- Analyzed key statistics to support strategic operational decisions.
Lead Medical Support Assistant
VA HEALTHCARE SYSTEM
La Jolla, CA
12.2023 - 12.2024
- Oversaw daily operations, ensuring compliance with VHA policies and procedures.
- Scheduled over 1,200 veterans daily, evaluating subordinate performance to meet operational goals.
- Identified training needs to improve staff skills and enhance work quality.
- Provided technical guidance to align with patient care and treatment standards.
- Assisted call center manager with on-the-job training and cross-coverage strategies.
- Conducted research and data analysis to evaluate staff and program effectiveness.
- Designed and implemented data collection processes, ensuring accuracy through validation.
- Delivered presentations to communicate key information effectively.
Advanced Medical Support Assistant
VA HEALTHCARE SYSTEM
La Jolla, CA
11.2016 - 12.2023
- Ensured timely scheduling and completion of consultations per VA directives and regulations.
- Educated team members on Veterans Choice Program, facilitating scheduling of appointments beyond 28 days or over 40 miles from VA clinics.
- Trained staff to identify key information on consultations and orders, enhancing call center operations.
- Advised new staff on VISN triage procedures and immediate action guidelines.
- Provided accurate information to address inquiries, troubleshoot issues, and resolve complaints.
- Monitored pending issues, demonstrating understanding of impact from incomplete tasks.
- Performed daily operations using VA data systems: VISTA, CPRS, TRM, Avaya, and BISL.
- Identified challenges within outpatient clinic section and pharmacy operations, proposing solutions that improved service delivery.
Welcome Center Representative
RADY CHILDREN PHYSICIAN MANAGEMENT
Mira Mesa, CA
06.2016 - 11.2016
- Coordinated follow-ups with doctors' offices, ensuring timely scheduling of required exams and enhancing patient care.
- Scheduled appointments for children and newborns across multiple medical offices, optimizing client location and exam type for convenience.
- Recognized consistently as top scheduler, achieving company benchmarks for efficiency.
- Communicated medical terminology clearly to clients and medical professionals to enhance service delivery.
- Demonstrated strong written and oral communication skills in all interactions.
- Assessed customer support interactions to maintain and improve quality of service.
- Maintained accurate records and interpreted data from spreadsheets to support operational efficiency.
- Performed various administrative tasks to support office operations.
Research Administrative Assistant
SOUTHERN CALIFORNIA RESEARCH CENTER
Coronado, California
06.2014 - 06.2016
- Ensured quality control through comprehensive admissions assessments and referrals for diverse patients.
- Scheduled visits and procedures, processed paperwork, and verified authorizations efficiently.
- Entered data into company database and generated weekly reports to support informed management decisions.
- Acquired lab results and medical records to support team efforts.
- Organized work priorities to consistently meet deadlines across projects.
- Provided clear directions and managed a multi-line phone system to streamline communication for staff and patients.
- Managed conflicts and developed successful relationships through effective resolution strategies.
- Enforced security procedures and controlled access to safeguard sensitive information.
Skills
- HIPAA and OSHA compliance
- Medical terminology
- Policy submissions
- Data management
- Organizational management
- Change management
- Training development
- Technical analysis
- Microsoft Office expertise
- Computer proficiency
- Problem resolution
- Attention to detail
- Effective communication
- Interpersonal communication
- Customer support
Timeline
Supervisor Medical Support Assistant
VA HEALTHCARE SYSTEM
12.2024 - Current
Lead Medical Support Assistant
VA HEALTHCARE SYSTEM
12.2023 - 12.2024
Advanced Medical Support Assistant
VA HEALTHCARE SYSTEM
11.2016 - 12.2023
Welcome Center Representative
RADY CHILDREN PHYSICIAN MANAGEMENT
06.2016 - 11.2016
Research Administrative Assistant
SOUTHERN CALIFORNIA RESEARCH CENTER
06.2014 - 06.2016