Jasmin Medrano

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
• Coordinated efforts among team members during crisis management situations.
• Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.
• Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
• Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
• Communicated with managers of other departments to maintain transparency and efficiency.

Supported team of more than 50 attorneys nationwide in practice of auto accident law.

Maintained calendar and tickler system for managing partners, associate attorneys and senior paralegals.

Managed accounts and client records of clients, observing confidentiality and extreme discretion.

Handled office scheduling and made notes for deadlines, motions and other important dates.

Maintained organized office files for easy tracking and retrieval, including digitally.

Arranged for delivery of legal correspondence to clients, witnesses and court officials.

• Assisted business affiliates in setting sales appointments by engaging, qualifying, and converting inbound/outbound leads for marketing and sales teams.
• Grows business sales through effective generating of potential leads, exceptional customer service and cold calling.
• Handled prospect interest from marketing led inbound channels (SMS chat, phone, search, email inquiries).
• Developed relationships with prospects, acting as the initial point of contact to respond, engage and qualify leads and inquiries.
• Worked with a variety of clients ranging from real estate, health services, solar energy companies, construction, insurance, and mortgage companies.
• Handled 100 inbound/outbound calls per day on average.

• Engaged English/Spanish speaking leads and conducted in-person and phone consultations to qualify prospective clients.
• Managed all administrative tasks for firm partners and associates such as filing, form preparation, client information retrieval, etc.
• Developed and maintained relationship with clients to provide status of case or retrieve client information and documents for litigation team.
• Provided data entry and accurate note taking for CRM system.
• Answered telephone and coordinated meetings and conferences.
• Met goal of 50+ daily outbound cold calls to reach out to new and aged leads.