Altina Dixon
San Ramon,CA
Summary
A professional leader with a solid background in team supervision and departmental management. Known for fostering a collaborative environment and driving team success. Adaptable and dependable, with a focus on effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Furniture Department Supervisor
HomeGoods
01.2019 - 12.2020
- Maintained stock of items, cleanliness, and organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed a team of 5 employees, delegated tasks, and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Caregiver
Atria Senior Living
05.2018 - 12.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Representative
K-Designers Home Services
04.2018 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
Advance Clerk/Event Support
Share Sacramento Temp
01.2018 - 04.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Improved response times to customer inquiries, implementing a new filing system for quicker access to information.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Improved office efficiency by digitizing paper files and organizing digital records.
HEDIS Health Service Assistant II
Anthem Blue Cross
01.2017 - 12.2017
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
Office Assistant
EDD Workforce Services Office
09.2016 - 01.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced document management efficiency, digitizing paper records and establishing an easy-to-navigate filing system.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Improved data accuracy, entering and updating records in the database with a keen eye for detail.
Education
Bachelor of Science - Business
Diablo Valley College
Pleasant Hill, CA05-2024
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Sales growth
- Reasoning
- Multi-tasking mastery
Timeline
Retail Furniture Department Supervisor
HomeGoods
01.2019 - 12.2020
Caregiver
Atria Senior Living
05.2018 - 12.2018
Customer Service Representative
K-Designers Home Services
04.2018 - 05.2018
Advance Clerk/Event Support
Share Sacramento Temp
01.2018 - 04.2018
HEDIS Health Service Assistant II
Anthem Blue Cross
01.2017 - 12.2017
Office Assistant
EDD Workforce Services Office
09.2016 - 01.2017
Bachelor of Science - Business
Diablo Valley College
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