Jasmin Murillo
Cicero,IL
Summary
Results-oriented Food and Beverage Supervisor with expertise in staff training, inventory management, and scheduling. Ensures efficient service delivery and enhances customer experiences in fast-paced environments. Adaptable to change and excels under pressure, consistently delivering high-quality results.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Food and Beverage Supervisor
the drake hotel autograph Oakbrook
Oakbrook Terrace, Illinois
03.2022 - 08.2026
- Trained and mentored staff on service standards and protocols.
- Supervised daily operations of food and beverage service areas.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Monitored inventory levels and ordered necessary supplies.
- Assisted in planning and executing special events and banquets.
- Audited cash drawers at the end of each shift to verify the accuracy of transactions.
- Monitored dining room activity to ensure timely service, table cleanliness, and high guest satisfaction.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Resolved customer complaints quickly and implemented necessary changes.
- Coached and mentored employees to enhance job performance and service quality.
- Prepared mixed drinks according to established recipes and customer preferences. following standard recipes while adjusting for preferences.
- Executed opening duties by restocking supplies and preparing the workspace for service, and closing duties including restocking supplies.
- Engaged with customers upon arrival to provide a positive first impression, and provided excellent customer service.
- Welcomed guests and managed seating arrangements efficiently.
- Maintained cleanliness and organization of dining areas.
- Inquired with guests about their experience regarding food quality and service. to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2023
Skills
- Customer service
- Inventory management
- Staff scheduling
- Supervision and leadership
- Training and mentoring
- Effective communication
- Time management
- Teamwork and collaboration
- Dependable and responsible
- Positive demeanor
Languages
English
Full Professional
Spanish
Professional
Timeline
Food and Beverage Supervisor
the drake hotel autograph Oakbrook
03.2022 - 08.2026
High School Diploma -
Morton East High School