Jasmin Ortiz
Whatabuger
LAREDO,TX
1
Language
3
years of professional experience
Proactive and adaptable individual with a versatile background in customer service and team operations. Recognized for strong problem-solving abilities and effective communication skills, ready to enhance team performance and customer satisfaction.
Work History
Team Member
2 Years 5 Months- Conducted training sessions for new team members on operational procedures and best practices.
- Monitored food safety standards, ensuring compliance with health regulations consistently.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
3 Months- Handled incoming calls and emails, ensuring timely responses to client concerns.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and support to enhance customer satisfaction.
- Utilized CRM software to manage customer interactions and track service requests.
- Assisted customers with account inquiries and transactions, ensuring prompt resolution of issues.
Education
High School Diploma
Skills
Customer service
Positive mindset
Clear communication
Attention to detail
Following instructions
Food safety compliance
Teamwork and collaboration
Positive attitude
Languages
English
Native or Bilingual
Timeline
Team Member
Whatabuger
10.2016 - 03.2019Read More
Customer Service Representative
Convergys
07.2016 - 10.2016Read More
United South High School
High School Diploma
Read More