Jasmin Real-Belman
Austin
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include problem-solving skills, the ability to handle multiple tasks simultaneously, and consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's
Newport News
12.2025 - 02.2026
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance customer satisfaction.
- Managed returns and exchanges according to company guidelines, contributing to customer retention.
- Processed transactions accurately with point-of-sale systems, ensuring smooth purchasing experience.
Caregiver
Brookdale Senior Living
Austin
01.2025 - 06.2025
- Provided direct care to residents at Brookdale Senior Living, ensuring individual needs were met.
- Assisted with daily living activities, including eating, bathing, and mobility, tailored to each resident's requirements.
- We follow a specific routine that is made unique for each individual, so they are able to establish comfort and be taken care of.
Sales representative
Cricket Wireless
02.2024 - 06.2024
- Assisted customers in identifying needs and recommending suitable wireless plans, devices, and accessories to enhance customer satisfaction.
- Resolved product issues and complaints, maintained up-to-date product knowledge to provide optimal solutions and support customer acquisition.
- Implemented commission structure to incentivize high performance and motivate sales team.
Summer School Teacher
Breakthrough Central Texas
Del Valle
05.2023 - 08.2023
- Managed 8th-grade science, developed an engaging curriculum tailored to students' needs, and fostered a fun learning environment during summer session.
- Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
Cashier/Barista
Bright Nutrition
06.2022 - 08.2022
- Operated register and assisted in kitchen to ensure smooth operations.
- Greeted customers and explained Herbalife products to enhance their experience.
- Restocked products and conducted inventory to maintain stock levels.
Education
High School Diploma - Magnet Endorsement
Liberal Arts And Science Academy
Austin, TX01.2023
Skills
- Point of Sale (POS)
- Bilingual
- Customer service
- Google workspace
- Time-management
- Inventory management
- Effective communication
- Caregiving techniques
- Sales strategies
- Administrative support
Languages
- Spanish
- English, fluent
- Spanish, fluent
Timeline
Customer Service Representative
Lowe's
12.2025 - 02.2026
Caregiver
Brookdale Senior Living
01.2025 - 06.2025
Sales representative
Cricket Wireless
02.2024 - 06.2024
Summer School Teacher
Breakthrough Central Texas
05.2023 - 08.2023
Cashier/Barista
Bright Nutrition
06.2022 - 08.2022
High School Diploma - Magnet Endorsement
Liberal Arts And Science Academy