Jasmin Reyes

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills

Responsibilities include handling account inquiries, troubleshooting issues, processing transactions, and providing information about banking products and services

• Administer the onboarding process of newly hired employees by initiating pre-employment checks, and first-day orientations to acquaint them with the company's operational procedures and policies
• Conducted reference checks and administered pre-employment screenings, background checks, exit interviews, and issued employment contracts.
• Conducted telephone screens to determine skills-set and level of interest.
• Support and coach team members in selling, service, and operations
• Provide courteous, knowledgeable service to clients
• Execute our client service model and sales strategies, driving customer service
• Ensure compliance with store standards, maintaining a professional environment
• Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success
• Excellent client service and communication (English and Spanish)
• Proficient in Windows, Word, Excel