Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Selena Flores

Arlington Heights,IL

Overview

7
7
years of professional experience

Work History

Customer Service Coordinator

Chicago Faucets
07.2023 - Current
  • Coordinated order processing, entering 30-40 daily orders with accuracy and minimal error.
  • Coordinated and maintained a healthy relationship with our shipping department to ensure timely delivery of products to customers.
  • Responded to customer needs through competent customer service and quick problem-solving.
  • Managed 25-30 calls daily with exceptional professionalism, ensuring minimal customer wait times.
  • Explained charges, fees, terms of sales, and service agreements to customers daily.
  • Delivered daily reports to top customers, providing key insights and performance metrics to drive informed decision-making and strengthen client relationships.
  • worked closely with sales reps in both the US and Canada to ensure customer satisfaction
  • processed credits and debits in a timely manner following up with customers to give them a sense of security that their accounts be handled.
  • researched situations to help our sales reps, accounting team and any other department that required it.

Customer Service Representative Agent

Canon
10.2019 - 07.2023
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Lead Preschool Teacher

KinderCare Learning Centers Inc.
03.2018 - 10.2019
  • Promoted sensory development by providing access to different textures.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Insurance Sales Agent

American Income Life
12.2017 - 03.2018
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked closely with external partners and members of local community to create continuous client referral sources.

Education

Bachelor of Arts - Drama

Texas Woman's University
Denton, TX
2017

Skills

  • Quick learner
  • Strong communication skills
  • Strong problem solving skills
  • Great at multitasking
  • Proficient in SAP
  • Microsoft Office expertise
  • Problem-solving abilities
  • Inbound and outbound calling

Affiliations

  • Alpha Psi Omega Secretary 2014-2017

Timeline

Customer Service Coordinator

Chicago Faucets
07.2023 - Current

Customer Service Representative Agent

Canon
10.2019 - 07.2023

Lead Preschool Teacher

KinderCare Learning Centers Inc.
03.2018 - 10.2019

Insurance Sales Agent

American Income Life
12.2017 - 03.2018

Bachelor of Arts - Drama

Texas Woman's University

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Selena Flores