JASMIN SUAREZ
Ocoee
Summary
Dynamic Training Manager at Metro by T-Mobile with a proven track record in optimizing onboarding processes and enhancing employee development. Skilled in coaching and mentoring, I successfully established a culture of continuous learning, resulting in improved training performance and increased employee engagement. Strong communicator and strategic thinker dedicated to fostering team success.
Overview
2025
2025
years of professional experience
Work History
Training Manager
Metro by T-Mobile
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
Sales Manager
Metro by T-mobile
02.2017 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Chemical Operator
Denora Tech
06.2013 - 11.2016
- Operated chemical processing equipment successfully while adhering to company standards.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Tracked and documented production data to maintain accurate records.
- Communicated with supervisors and other personnel to review and discuss process changes.
Retail Sales Associate
Marcs Grocery
04.2010 - 07.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Bryant And Stratton College
Columbus, OH04.2009
Skills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Written and oral communication
- Strategic thinker
- Team direction
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Metro by T-mobile
02.2017 - 07.2024
Chemical Operator
Denora Tech
06.2013 - 11.2016
Retail Sales Associate
Marcs Grocery
04.2010 - 07.2012
Training Manager
Metro by T-Mobile
GED -
Bryant And Stratton College
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