Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmin Thomas

Baltimore,MD

Summary

Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavioral Health Assistant

Fayette Health And Rehabilitation Center
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Facilitated on-site activities, support groups and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.

Mental Health Worker

Sheppard Pratt Hospital
01.2024 - Current
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented client progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.

Patient Transporter

St Joseph Hospital
12.2021 - Current
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.

Caregiver

Bright Star Care Nursing Agency
08.2022 - 02.2023
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Private Care Provider

Right At Home Health Care
09.2022 - 11.2022
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Clinical Customer Service Representative

Total Image Care
08.2020 - 02.2021
  • Assessed customer issues and identified resources and tools to provide solid solutions.
  • Answered and directed phone calls, filed documents, performed data entry and handled billing.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

No Degree - Nursing

Baltimore City Community College
Baltimore, MD
06.2027

High School Diploma -

Bard High School Early College
06.2020

Skills

  • Work Planning and Prioritization
  • Spreadsheet Data Tracking
  • Data Analysis
  • Data Entry and maintenance
  • critical thinking
  • Microsoft exchange
  • computer proficiency
  • inbound and outbound calling
  • flexible and adaptable
  • upbeat and positive personality
  • customer data confidentiality
  • Behavior Management
  • Stress reduction techniques
  • Progress Monitoring

Certification

  • CNA Nursing assistant
  • First Aid/CPR Certified

Timeline

Mental Health Worker

Sheppard Pratt Hospital
01.2024 - Current

Private Care Provider

Right At Home Health Care
09.2022 - 11.2022

Caregiver

Bright Star Care Nursing Agency
08.2022 - 02.2023

Patient Transporter

St Joseph Hospital
12.2021 - Current

Clinical Customer Service Representative

Total Image Care
08.2020 - 02.2021

Behavioral Health Assistant

Fayette Health And Rehabilitation Center

No Degree - Nursing

Baltimore City Community College

High School Diploma -

Bard High School Early College

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Jasmin Thomas