Jasmin Tijero
Madera,CA
Summary
Dynamic Shift Leader at Panda Express with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and problem-solving, I foster a positive work environment while training new hires. Recognized for maintaining operational efficiency and resolving conflicts effectively, ensuring a cohesive team atmosphere.
Overview
9
9
years of professional experience
Work History
Shift Leader
Panda Express
04.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace hygiene and enforced strict safety protocol adherence.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained consistent practices through collaboration with other shift leaders.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace discipline by enforcing corporate guidelines effectively.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Madera High School
Madera, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
Timeline
Shift Leader
Panda Express
04.2016 - Current
Madera High School
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