JASMIN WILLIAMS
Corona,CA
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, creativity skills and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist II
Human Interest
10.2022 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via phone and email, ensuring a high level of professionalism at all times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Photographer / Social Media Content Creator
Shy Heart Studios
07.2022 - 06.2023
- Produced high-quality wedding photographs.
- Traveled to different locations to shoot destination weddings.
- Photograph weddings in a professional manner, without disrupting the ambiance.
- Creates Instagram reels and content at engagement shoots.
- Produces behind the scene shots for Instagram content.
Assistant Manager
FedEx Office
11.2015 - 11.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Server
Bjs Restaurant
09.2013 - 03.2016
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Client Service Specialist / Data Entry
Mellohome
11.2020 - 08.2022
- Assisted real estate agents and loan officers in finding customers looking to buy or sell a home.
- Communicated and supported with cross-functional teams within mellohome/loanDepot.
- Developed customized templates for more efficient data entry and reduced errors.
- Managed and supported Real Estate Agents in the onboarding process from start to completion.
Education
Certificate - Media Communications
Full Sail University
Winter Park, FL06.2022
Skills
- Excellent Communication
- Management and Leadership
- Extensive Typing Skills
- Multitasker and Critical Thinker
- Creative/Photographer
- Advanced in Microsoft Office Suite
- Advanced Adobe Lightroom
- Beginner Photoshop
- Solution-Oriented
Timeline
Customer Support Specialist II
Human Interest
10.2022 - Current
Photographer / Social Media Content Creator
Shy Heart Studios
07.2022 - 06.2023
Client Service Specialist / Data Entry
Mellohome
11.2020 - 08.2022
Assistant Manager
FedEx Office
11.2015 - 11.2020
Server
Bjs Restaurant
09.2013 - 03.2016
Certificate - Media Communications
Full Sail University