Jasmin Zuniga
Lewis Center,OH
Summary
Jasmin Zuniga is driven to make sure customers are feeling welcomed and assisting their needs while keeping strong communication skills. Providing excellent customer service, while being open to more hands-on experience and open-minded to learning new tasks in a quick and effective way.
Overview
3
3
years of professional experience
Work History
Chick-fil-A Team Member
Chick-fil-A
Columbus, Ohio
04.2022 - 06.2022
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with team members to ensure timely order fulfillment during peak times.
- Handled cash transactions accurately at the register while ensuring customer satisfaction.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Sanitized tables to ensure a clean and inviting atmosphere for guests. and removed trash and dirty plates to provide clean, welcoming a clean, welcoming dining environment.
- Supplied napkins to self-service stations to maintain adequate stock for guests, condiments and utensils at self-service areas during slow periods.
Retail Team Member
Kohls
Lewis Center, OH
12.2020 - 08.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted customers by answering inquiries and locating merchandise to enhance shopping experience.
- Managed cash register operations using POS system and processed sales.
- Maintained composure and utilized problem-solving and interpersonal skills to resolve customer conflicts effectively.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated strong telephone etiquette, skillfully managing difficult calls to ensure customer satisfaction.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Unloaded merchandise from trucks and made sure nothing was damaged or broken.
- Made sure merchandise that was received from the truck was stocked on the floor and the rest was back stocked.
- Increased sales through effective promotion of store pickup and drive-up options for customers.
- Reading a book to know what needed new fixtures, shelves or setups.
Team Member
Dunkin' Donuts
Manchester, NH
09.2019 - 12.2019
- Demonstrated commitment by quickly acquiring essential skills to enhance overall performance.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
- Adapted to various stations to support team operations and enhance workflow.
- Ensured cleanliness and organization by restocking condiments and sanitizing refrigerators.
- Maintained floors, working areas, bathrooms and seating areas in order and cleanliness to promote professional appeal and maximum productivity.
- Restocked condiments and cleaned refrigerators to ensure efficient operations.
- Rotated through a series of different stations based on team needs.
- Maintained cleanliness of floors, working areas, bathrooms, and seating areas to support a professional environment.
- Ensured food preparation was completed and ready for the opening team for the next day.
Education
Some High School
Manchester Memorial High School
Manchester, NHSkills
- POS System Operation
- Order Fulfillment
- Menu Item Preparation
- Returns and Exchanges
- Item Ticketing and Pricing
- Stocking and Replenishment
- Cleanliness standards
- Sanitation Compliance
- Safe Food Handling
- Customer Service
- Handling Complaints
- Interpersonal communication
- Multitasking skills
- Customer support
- Merchandising and Display
Languages
- English
- Spanish
Timeline
Chick-fil-A Team Member
Chick-fil-A
04.2022 - 06.2022
Retail Team Member
Kohls
12.2020 - 08.2021
Team Member
Dunkin' Donuts
09.2019 - 12.2019
Some High School
Manchester Memorial High School