Shelby Herman
Troy,IL
Summary
Dedicated fast food professional with expertise in order handling and customer service. Maintained cleanliness standards and managed inventory to support efficient operations in dynamic environments. Leveraged strong communication skills to enhance team collaboration and customer satisfaction. Streamlined workflows through innovative organizational methods, boosting service speed and quality.
Overview
4
4
years of professional experience
Work History
Chick-fil-A Team Member
Chick-fil-A
Springfield, Illinois
11.2025 - 07.2026
- Provided excellent customer service in fast-paced dining environment.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of work area and dining space throughout shifts.
Crave cookie team members
Crave cookie
05.2023 - 08.2024
- Assisted customers with orders, providing friendly and knowledgeable service.
- Prepared fresh cookie dough according to company recipes and standards.
- Maintained cleanliness of workstations, ensuring a safe environment for team members.
Waitress
Opera House bar
Palmyra, Illinois
10.2022 - 07.2023
- Managed multiple tables and prioritized customer needs efficiently.
- Provided excellent customer service in a fast-paced bar environment.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
North Mac High School
Girard, ILSkills
- POS system expertise
- Order accuracy
- Cash handling
- Customer service
- Customer complaint resolution
- Sales techniques
- POS terminal operation
- DoorDash familiarity
- Time management
- Team collaboration
- Teamwork
- Serving and bussing
- Sweep floors
- Fast learning
- Problem-solving abilities
- Critical thinking
- Effective communication
- Active listening
- Conflict resolution
- Customer satisfaction
- Relationship building
- Team player
Timeline
Chick-fil-A Team Member
Chick-fil-A
11.2025 - 07.2026
Crave cookie team members
Crave cookie
05.2023 - 08.2024
Waitress
Opera House bar
10.2022 - 07.2023
North Mac High School