Jasmina Jovanovic
Los Angeles,CA
Summary
Dynamic professional with a proven track record in customer service and adaptability, honed across roles from Babysitting at Cultural Care Au Pair to Sales Management at GTI Vape Shop. Excelled in building lasting client relationships and enhancing sales strategies, backed by skills in data management and CPR certification. Achieved repeat business through creativity and exceptional service.
Overview
7
7
years of professional experience
Work History
Babysitting
Au Pair, Cultural Care Au Pair
07.2023 - Current
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
Sales Manager
GTI Vape Shop, Belgrade, Serbia
03.2021 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Receptionist
Nude'n'Beauty Nail Salon, Belgrade Serbia
08.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Dm Drogerie Markt
07.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Agent
Mikromarket DOO, Novi Sad Serbia
05.2018 - 07.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Criminology - Criminal Justice
Dr Lazar Vrkatic Faculty of Law And Business Studi
Novi Sad SerbiaHighschool Diploma/ German Language Bilingual - Foreign Languages And Literatures
Karlovci Grammar School
Sremski Karlovci, Serbia06.2019
Skills
- Customer service
- Problem-Solving
- Adaptability and Flexibility
- Data entry and Management
- Scheduling and Time Management
- Hospitality
- Creativity
- CPR and FIRST AID Certified
- Driving
Languages
German
Professional Working
English
Full Professional
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Babysitting
Au Pair, Cultural Care Au Pair
07.2023 - Current
Sales Manager
GTI Vape Shop, Belgrade, Serbia
03.2021 - 06.2023
Receptionist
Nude'n'Beauty Nail Salon, Belgrade Serbia
08.2020 - 01.2021
Sales Associate
Dm Drogerie Markt
07.2019 - 08.2020
Sales Agent
Mikromarket DOO, Novi Sad Serbia
05.2018 - 07.2019
Criminology - Criminal Justice
Dr Lazar Vrkatic Faculty of Law And Business Studi
Highschool Diploma/ German Language Bilingual - Foreign Languages And Literatures
Karlovci Grammar School
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