Jasmine Adams

Managed client communications, scheduling, and service coordination for multiple freelance projects simultaneously.

Maintained organized records, responded to client inquiries, and resolved issues efficiently in remote work environments.

Utilized digital platforms and communication tools to ensure timely task completion and customer satisfaction.

• Consistently met or exceeded monthly sales goals through consultative service and in-depth product knowledge.
• Delivered personalized sales and support solutions tailored to customers' needs across devices and plans.
• Provided troubleshooting and technical assistance, ensuring quick issue resolution and customer satisfaction.

• Investigated and resolved insurance claim discrepancies to support timely reimbursement and accurate billing.
• Communicated with patients, providers, and insurers to ensure efficient resolution and clear account records.
• Managed follow-up communications with insurance providers and patients.
• Reviewed claims for accuracy and completeness before submission.
• Resolved discrepancies in patient billing and insurance information.

• Coordinated repair service authorizations and communicated with contractors, customers, and internal departments to ensure timely service completion.
• Managed high-volume service requests while maintaining accuracy, organization, and compliance with company procedures.
• Resolved scheduling and authorization issues quickly to minimize service delays and improve customer experience.

• Led and coached a customer support team to deliver high-quality troubleshooting and account management.
• Provided training and mentorship to improve KPIs and enhance overall service quality.
• Supported customers with billing, device setup, and retention-focused solutions, contributing to strong satisfaction scores.
• (Promoted)