Jasmine Addison
Trenton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised and quickly mastering new skills. Hard working employee with customer service, multitasking and time management abilities.
Overview
21
21
years of professional experience
Work History
Clerk/Typist
DCF-Division Of Child Protection & Permanency
05.2023 - 10.2023
- Answered telephone to facilitate general information in response to public or office inquiries. Directed call to the appropriate department.
- Sorted and filed documents to predetermined classification, maintaining alphabetical, index and cross-referenced files.
- Licensing New Daycare Centers, reviewing/giving feedback to ensure documents were accurate before issuing license.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
Health Benefits Coordinator
Conduent State Healthcare
06.2020 - 07.2021
- Answered inquiries about eligibility determinations and plan options.
- Maintained confidentiality of all employee/client information.
- Processed enrollment paperwork and benefits forms and renewal forms via phone.
- Met with Human Resource staff and executives across the organization to discuss service plans and benefits.
Auditor/Warehouse Worker
Amazon
10.2016 - 07.2020
- Conducted audits on internal controls and developed reports based on findings.
- After carefully reviewing employees totes based on input and output of merchandise I composed clear and concise audit findings to deliver comprehensive audit report that were then sent to management to determine if retraining was needed.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Followed established auditing processes to meet internal and regulatory requirements.
Store Manager
McDonald's Restaurant
09.2002 - 01.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed employee performance and identified performance gaps for corrective action as well as giving positive feedback.
Education
High School Diploma -
Bordentown Regional High School
Bordentown, NJ06.2004
Skills
Billing and Invoice
Quality Control
Administrative Tasks
Data Entry
People Skills
Team Management
Organizational Skills
Microsoft Office
Serve Safe Certified
Serve Safe Certified in May of 2024
Timeline
Clerk/Typist
DCF-Division Of Child Protection & Permanency
05.2023 - 10.2023
Health Benefits Coordinator
Conduent State Healthcare
06.2020 - 07.2021
Auditor/Warehouse Worker
Amazon
10.2016 - 07.2020
Store Manager
McDonald's Restaurant
09.2002 - 01.2017
High School Diploma -
Bordentown Regional High School
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