Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Addison

Honolulu

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Central Pacific Bank
04.2025 - Current
  • Managed high-stress situations/calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Hostess

Han No Daidokoro Waikiki
12.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

Fujiyama Texas
06.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously.
  • Made drinks featured on the menu, served customers, opened and closed the restaurant, food ran, bussed, and hosted simultaneously.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.


Line Cook, Cashier

SushiMan Makiki
05.2022 - 06.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took orders utilizing the POS system, and remembered sales products and prices.
  • Was able to make and set up sushi platters and other food items on the menu.

Assistant Baker, Cashier

Surfers Bakery
09.2021 - 05.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Liberal Arts Business Focus

Kapiolani Community College
Honolulu, HI
05-2027

High School Diploma -

President Theodore Roosevelt High School
Honolulu, HI
05-2024

High School Diploma -

President William Mckinley High School
Honolulu, HI
05-2024

Skills

  • Customer service: Linkedin Customer Service Course
  • Banking knowledge: Cash Handling, Loan/Mortgage knowledge, General Checking & Savings knowledge
  • RegU (REGULATORY UNIVERSITY) completion
  • Customer service
  • Problem resolution
  • Greeting guests
  • Scheduling
  • Personal presentation

Languages

English
Native or Bilingual
Japanese
Native or Bilingual

Timeline

Customer Service Representative

Central Pacific Bank
04.2025 - Current

Hostess

Han No Daidokoro Waikiki
12.2024 - Current

Server

Fujiyama Texas
06.2024 - 03.2025

Line Cook, Cashier

SushiMan Makiki
05.2022 - 06.2024

Assistant Baker, Cashier

Surfers Bakery
09.2021 - 05.2022

Associate of Arts - Liberal Arts Business Focus

Kapiolani Community College

High School Diploma -

President Theodore Roosevelt High School

High School Diploma -

President William Mckinley High School

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