Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
City Of Chicago Department Of Finance
10.2021 - Current
Handle customer inquiries and suggestions courteously and professionally.
Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
Answer constant flow of customer calls with minimal wait times.
Answer customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Respond to customer requests for products, services, and company information.
Claims Adjuster
Unique Insurance Company
03.2020 - 07.2021
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Examined claims forms and other records to determine insurance coverage.
Prepared summaries of damage, payments, and policy coverage.
Researched and analyzed policy contracts to verify proper payment of claims.
Evaluated insurance policies and analyzed damages to determine coverage.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Established relationships with clients and insurance companies to foster timely claims resolution.
Verified insurance claims and determined fair amount for settlement.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues
Agent
Allstate Insurance Co
01.2020 - 03.2020
Followed up on customers' inquiries to assess satisfaction with provided solutions.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Cross-sold insurance products to existing clients to reach sales targets.
Prepared and reviewed insurance applications to verify compliance with regulations.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Underwriter
Northwestern Insurance Agency
04.2019 - 12.2019
Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
Collaborated with other professionals to develop innovative underwriting solutions.
Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Analyzed data to identify trends and predict future insurance needs.
Customer Service Representative
American Access Casualty Company
03.2016 - 10.2018
Interviewed policyholders to verify information and obtain additional details.
Maintained accurate and up-to-date records of claim information for future reference.
Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Updated claims system to track claim status and provide relevant information to other department.
Worked productively in fast-moving work environment to process large volumes of claims.
Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Analyzed team performance and identified opportunities for additional training.
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