Jasmine Amitie
Douglasville,GA
Summary
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kelly services
Winter Haven, FL
09.2024 - 03.2026
- Stood in for absent staff members to conduct one-on-one instruction in all subjects
Barista and Cashier
Starbucks
Carrollton, GA
01.2022 - 10.2022
- Offered strong customer service skills, keeping customers satisfied
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Assistant Teacher
Goddard school
Austell, GA
04.2022 - 08.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the daycare and equipment
- Daycare assistant teacher
Front Desk Receptionist
Dine West
Carrollton, GA
08.2021 - 11.2021
- Greeted customers promptly and warmly, fostering a welcoming atmosphere.
- Handled cash transactions accurately, maintaining precise financial records throughout shifts.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided accurate information about services and amenities, enhancing guest satisfaction.
Cashier/Customer Service
Lowe’s Home Improvement
Douglasville, GA
04.2021 - 07.2021
- Offered strong customer service skills, keeping customers satisfied
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed customer transactions efficiently, utilizing point-of-sale systems for accuracy.
Team Member
Taco Bell
Douglasville, GA
05.2020 - 05.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store
- Collaborated with team members to streamline service processes during peak hours.
- Learned all required tasks quickly to maximize performance.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
After School Program Teacher
New Manchester Elementary School
Douglasville, GA
08.2018 - 03.2020
- Developed a curriculum that included reading, math and language arts, including self-control skills
- Provided a safe, comfortable, and stimulating environment for children
- Monitored student progress regularly, adapting instructional strategies as necessary.
- Participated in ongoing professional development workshops to enhance teaching skills.
Education
Bachelor of Science - Social and Human development
University of West Georgia
Carrollton, GA05-2027
High School Diploma -
New Manchester High School
Douglasville, GA05-2021
Skills
- Verbal and written communication
- Organization skills
- Time management
- Telephone skills
- Customer service
- Work ethic and integrity
- Patience and empathy
Languages
English, Haitian; Haitian Creole
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Participating in fundraising events to support local charities, schools, or community projects
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Substitute Teacher
Kelly services
09.2024 - 03.2026
Assistant Teacher
Goddard school
04.2022 - 08.2022
Barista and Cashier
Starbucks
01.2022 - 10.2022
Front Desk Receptionist
Dine West
08.2021 - 11.2021
Cashier/Customer Service
Lowe’s Home Improvement
04.2021 - 07.2021
Team Member
Taco Bell
05.2020 - 05.2021
After School Program Teacher
New Manchester Elementary School
08.2018 - 03.2020
Bachelor of Science - Social and Human development
University of West Georgia
High School Diploma -
New Manchester High School