Jasmine Anaya
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
12.2023 - Current
- Communicate with guests about when their food will be ready and any problems that may arise in a friendly and sincere manner
- .Interact with other service and cooking staff to ensure speedy and effective operations so guests receive their food as quickly and accurately as possible
- .Work with money daily, providing accurate change quickly and precisely while continuing to communicate cheerfully with the guests
- .Handle food carefully and responsibly while serving guests their dishes
- .Provide a friendly and caring experience for every guest who enters the restaurant, upholding the restaurant's hospitality standards.
Guest Advocate
Target
03.2021 - 12.2023
- Promoted industry-leading company reputation with above-and-beyond guest service
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate the store, complete sales, and process returns.
Busser, Hostess, Cashier
El Pinto Restaurant and Cantina
07.2018 - 11.2023
- Collaborated with the kitchen staff for the prompt and correct delivery of orders
- Delivered a memorable dining experience by resolving all customer issues promptly
- Balanced cash drawer at the beginning and end of each shift.
Caddie
Topgolf
05.2022 - 08.2022
- Protected guests and the community by observing the rules of responsible alcohol service
- Kept common areas clean, organized and well-stocked
- Took pride in ensuring beverages were delivered quickly so they remained cold, fresh, and flavorful.
Team Member
Chick-Fil-A
01.2022 - 05.2022
- Delivered exceptional service to every guest based on company principles and exceeding fast food industry standards
- Handled customer interactions with professionalism and an upbeat approach focused on making each person feel welcome
- Increased revenue with targeted suggestions for beverages, sides, and desserts.
Education
BCJ -
New Mexico State University, Honors College Las Cruces
Associate of Science - Emergency Medical Technology
New Mexico State University - Dona Ana Community College
Las Cruces, NMSkills
- Strong communication
- Hospitality and accommodation
- Problem-solving
- Task prioritization
- POS operation
- Coordination
- Time management
- Order documentation
- Food Running
- Safe Food Handling
- Guest Engagement
- Sales Techniques
awards
- Teen Universe NM Albuquerque 2021
- Miss New Mexico Teen 2022
- HCOC Scholarship Award
- Over 100 hours of community service
Timeline
Server
Buffalo Wild Wings
12.2023 - Current
Caddie
Topgolf
05.2022 - 08.2022
Team Member
Chick-Fil-A
01.2022 - 05.2022
Guest Advocate
Target
03.2021 - 12.2023
Busser, Hostess, Cashier
El Pinto Restaurant and Cantina
07.2018 - 11.2023
BCJ -
New Mexico State University, Honors College Las Cruces
Associate of Science - Emergency Medical Technology
New Mexico State University - Dona Ana Community College