Jasmine Anderson
Farmington
Summary
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
10
10
years of professional experience
Work History
Case Manager
YWCA
Rochester, NY
01.2025 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Provided hands-on and proactive leadership to community services staff.
- Facilitated group sessions and workshops for clients on various topics.
- Assisted clients in setting realistic goals and developing action plans.
- Conducted home visits to assess living conditions and support needs.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Internship
Care Manager
Baden Street Settlement
Rochester, NY
11.2023 - 02.2024
- Counseled clients on available resources within the community that could help meet their needs.
- Develop and updated comprehensive assessments, care plans, and crisis plans.
- Connect patients with healthcare providers, and inform patients about medical procedures.
- Coordinate with healthcare professionals to deliver services, and manage calls and appointments.
- Create and maintain personalized healthcare plans for patients.
- Researched and provided clients with community resources and support.
- Maintaining monthly check ins in accordance with HHUNY standards.
- Arrange and facilitate transportation for clients.
- (Adult Health Homes)
Server
Dave and Buster's
Rochester, NY
03.2022 - 01.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
Management Associate
Hertz/Dollar Rent a Car
Rochester, NY
01.2019 - 08.2019
- Provide excellent customer service to each customer.
- Answer phones.
- Process rentals.
- Promoted after 90 days of employment.
- Developed effective strategies to increase efficiency and reduce costs across the organization.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Drafted detailed plans outlining goals, objectives, timelines, milestones, deliverables.
Call Center Representative
University of Rochester
Rochester, NY
09.2016 - 08.2019
- Responsible for answering calls for various patient lines.
- Electronic documentation within patient charts.
- Responsible for sending electronic messages to multiple departments.
- Responsible for sending refill requests for patients’ medication.
- Provide outstanding customer service to each patient/caller.
Education
MSW - Social Work
SUNY Brockport
Brockport, NY05-2026
Bachelor of Science - Social Work
SUNY Brockport
Brockport, NY05-2025
Associate in Science - Human Services
Monroe Community College
Rochester, NY05-2023
Skills
- Data Entry Proficiency
- Communication Skills
- Client Advocacy
- Multidisciplinary team collaboration
- Medical Language Proficiency
- Administrative Experience
- Organizational Skills
- Effective Leadership
- Team Leadership Experience
- Problem-solving
- Case management
Accomplishments
Deans List (Fall 2023)
Deans List With Honors (Spring 2024)
Deans List (Fall 2024)
Deans List (Spring 2025)
SUNY Brockport Golden Eagle Award
Timeline
Case Manager
YWCA
01.2025 - Current
Care Manager
Baden Street Settlement
11.2023 - 02.2024
Server
Dave and Buster's
03.2022 - 01.2024
Management Associate
Hertz/Dollar Rent a Car
01.2019 - 08.2019
Call Center Representative
University of Rochester
09.2016 - 08.2019
MSW - Social Work
SUNY Brockport
Bachelor of Science - Social Work
SUNY Brockport
Associate in Science - Human Services
Monroe Community College