Jasmine Andrade
Youngtown,AZ
Overview
10
10
years of professional experience
Work History
Senior Process Associate
Infosys
Phoenix, AZ, US
03.2022 - Current
- Checking documents for completeness, accuracy, and compliance with established guidelines
- Identifying and reporting errors or discrepancies in data, processes, or document
- High level of accuracy and ability to identify errors in data
- Efficiently managing multiple tasks and prioritizing workload
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Reduced errors with meticulous data entry and verification of client information.
- Streamlined data entry processes for increased accuracy and productivity.
- Reduced medical errors by implementing standardized processes for clinical documentation and data entry.
- Learned and adapted quickly to new technology and software applications.
Paralegal
Lexington Law
Phoenix, AZ, US
09.2019 - 04.2021
- Supported legal team by working directly under attorneys in paralegal role.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Warehouse Worker
Stitch Fix
Phoenix, AZ, US
06.2018 - 09.2019
- Handled requests and processed supply orders.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced waste, implementing recycling procedures for packaging materials.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Maintained clean, orderly work environment free of hazards.
Receptionist
Tiny Teeth Children's Dentistry
Phoenix, AZ, US
01.2018 - 05.2018
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
Costumer Service Representative
General Dynamics Information Technology
Phoenix, AZ, US
08.2016 - 01.2018
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
Real Estate Assistant
Jennifer Cordova
Youngtown, AZ, US
06.2015 - 07.2016
- Greeting clients, answering the telephone and making follow-up calls
- Preparing correspondence, scheduling meetings, and making travel arrangements
- Preparing real estate forms and documents
- Coordinating showings, assisting at open houses, and obtaining feedback
- Ordering supplies, preparing and distributing marketing materials
- Maintaining electronic and paper filing systems
- Preparing listing materials and posting property listings
- Managing a client database and preparing reports
- Assisting with closing processes
- Performing other duties as assigned
Education
High school or equivalent -
Glendale High School
Glendale, AZ05.2014
Skills
- Customer Service
- Workflow management
- Software knowledge
- Schedule coordination
- Data entry
- Knowledge management
- SLA accomplishment
- Multitasking Abilities
- Problem-solving
- Task prioritization
- Teamwork
- Self motivation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Process Associate
Infosys
03.2022 - Current
Paralegal
Lexington Law
09.2019 - 04.2021
Warehouse Worker
Stitch Fix
06.2018 - 09.2019
Receptionist
Tiny Teeth Children's Dentistry
01.2018 - 05.2018
Costumer Service Representative
General Dynamics Information Technology
08.2016 - 01.2018
Real Estate Assistant
Jennifer Cordova
06.2015 - 07.2016
High school or equivalent -
Glendale High School