Jasmine Andrews
Roswell,GA
Summary
Results-driven Senior Digital Fraud Analyst at Bank of America with expertise in data analysis and fraud prevention. Proven track record in identifying fraudulent patterns and implementing effective strategies. Strong dispute resolution skills complemented by a commitment to customer satisfaction, ensuring a secure banking environment while fostering trust.
Overview
8
8
years of professional experience
Work History
Senior Digital Fraud Analyst
Bank of America
Kennesaw, GA
07.2019 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Customer Service Agent
Ulta Salon and Cosmetics
Atlanta, GA
11.2018 - 03.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Food Service Worker
Carnahan Elementary
San Antonio, TX
08.2017 - 10.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Stevens Highschool
San Antonio, TX06.2009
Skills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
Timeline
Senior Digital Fraud Analyst
Bank of America
07.2019 - Current
Customer Service Agent
Ulta Salon and Cosmetics
11.2018 - 03.2019
Food Service Worker
Carnahan Elementary
08.2017 - 10.2018
High School Diploma -
Stevens Highschool