Jasmine Antoine
Marrero,LA
Summary
Dedicated Customer Service Professional with drive to work hard and make positive contributions. Motivated to stay on task, meet aggressive timelines. Strong analytical skills within business industry. Eager to apply extensive knowledge of a versatile background to achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
7
7
years of professional experience
Work History
Medicaid Customer Service Agent
Everise
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about health care plan.
- Demonstrated high attention to detail, organization and management of multiple tasks and calls simultaneously.
- Maintain high-quality service and managed over 50 customer calls per day.
Field Interviewer
NORC At The University Of Chicago
09.2021 - 03.2022
- Promptly corresponded with cases and coordinated and conducted interviews.
- Delivered information from script regarding interviews for outbound phone calls.
- Explained questions in better detail for interviewees to allow truthful answers.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to respondents' requests, confirming full understanding before addressing concerns.
Resource Coordinator
Volunteers Of America
01.2021 - 03.2021
- Identified and characterized specific resources for COVID-19 patients
- Completed daily calls/contacts to ensure compliance with relevant necessity regulations.
- Carried out day-day-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Researched information from multiple sources and presented several options that would best suit clients for their area of the state.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used Salesforce to conduct interviews
Cashier
Cafe Du Monde
06.2017 - 03.2020
- Helped customers complete purchases, place orders and receive order in timely manner with best of satisfaction.
- Operated cash register for cash, and credit card transactions with 100% accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
Intern
Educate Now
08.2016 - 05.2017
- Being alumni of Educate Now's first internship program, withheld valuable position as part time intern.
- Sorted and organized files, spreadsheets and reports.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Restocked office supplies and retrieved files for staff.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
Intern
University Medical Center
06.2016 - 07.2016
- Sorted/organized materials, tracking spreadsheets, and reports.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Worked closely with head pharmacist and techs.
Education
Bachelor of Science - Psychology
Dillard University
New Orleans, LA05.2024
High school -
New Orleans Science And Mathematics Charter High
New Orleans, LA05.2017
Skills
- Data Entry
- Client Recruitment
- Verbal and Written Communication
- Lead Follow ups
- Team Player
- Interpersonal Communication
- Leadership
- Detail-Oriented
- Adaptability
- Strong Time Management
- Professional Telephone Demeanor
- Schedule Coordination
Timeline
Medicaid Customer Service Agent
Everise
11.2022 - 05.2023
Field Interviewer
NORC At The University Of Chicago
09.2021 - 03.2022
Resource Coordinator
Volunteers Of America
01.2021 - 03.2021
Cashier
Cafe Du Monde
06.2017 - 03.2020
Intern
Educate Now
08.2016 - 05.2017
Intern
University Medical Center
06.2016 - 07.2016
Bachelor of Science - Psychology
Dillard University
High school -
New Orleans Science And Mathematics Charter High
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