Jasmine Armstrong
Wharton,NJ
Summary
Driven medical office professional specializing in insurance authorizations, team orientation, and a strong ability to balance administrative precision and compassionate patient care
Overview
15
15
years of professional experience
Work History
Authorization/Billing Specialist
Advanced Dermatology Associates, Psc
Sparta, NJ
04.2023 - Current
- Obtained prior authorizations for surgical procedures and biologic medications by verifying medical necessity and submitting required clinical documentation
- Coordinated with providers, insurance companies, and specialty pharmacies to ensure timely approvals and continuity of care
- Reviewed and interpreted Explanation of Benefits (EOBs) to ensure accurate payment posting compliance with insurance policie regulations, and office procedures
Office Manager
North Jersey Dermatology Center, P.C.
Rockaway, NJ
02.2022 - 02.2023
- Maintained computer and physical filing systems.
- Handled patient concerns, complaints, billing questions, etc.
- Oversaw office/medical inventory by ordering and stocking shipments.
- Entering accurate information into Payroll.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of staff.
- Interview and train new hires.
- Coordinated and managed weekly, office schedule.
- Arranged and held regular staff meetings.
- Created OSHA safety plans
- Assisting and supporting employees when shorthanded, Front Desk and Medical Assistants.
Front Desk Supervisor
North Jersey Dermatology Center, P.C.
Rockaway, NJ
11.2020 - 02.2022
- Trained new staff on correct procedures, compliance requirements and performance.
- Oversaw front desk operations with staff productivity and operational efficiency.
- Prepared weekly employee work schedules for office staff.
- Contacted the correct department regarding any patient concerns and complaints.
- Key holder to the office and available petty cash.
Front Desk Receptionist
North Jersey Dermatology Center, P.C.
Rockaway, NJ
12.2018 - 11.2020
- Greeted and engaged in pleasant conversations with patients while managing the check-in process.
- Answered phone calls and sent efficient messages to medical assistants and providers.
- Resolved customer issues and notified manager immediately when problems escalated.
- Maintained a clean and organized desk area, including waiting room, and employee break room.
- Inputted insurance information into database, collected copays/outstanding balances, created new patient accounts in system, verified daily close out is correct.
- Schedule appointments and submit necessary prior authorizations if required.
- Scanning charts into EMA-EMR to create a paperless office environment.
- Handle Medical Record request, and send out accordingly in a timely manner.
Front Desk Assistant
Little Learner Academy
Lake Hopatcong, NJ
09.2014 - 12.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Handled money regarding each customer's tuition.
- Answered phones and messages.
- Made copies, sent faxes and handled all incoming/outgoing documents.
- Greeted and assisted visitors when they arrived at the office.
- Solved minor customer issues and ensured that any major problems were immediately noted to the Director.
- Dispersed paychecks to correct recipients throughout the office.
- Wrote reports and handwritten notes for director/Owner
Head Teacher
Little Learner Academy
Lake Hopatcong, NJ
09.2011 - 12.2018
- Combined discipline plan with effective and various lesson plans to increase concentration, participation, and progress in students.
- Earned positive feedback from parents regarding classroom cleanliness and student progress.
- Observed and documented behaviors and actions, when appropriate.
- Created hands-on curriculum to promote student interest in learning.
- Created lesson plans to teach course materials according to schedule.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
Education
Early Childhood Education
County College of Morris
Randolph Township, NJ, United StatesMUA
Christine Valmy International School of Esthetics & Cosmetology
Pine Brook, NJ, United States2016
High School Diploma -
Jefferson High School
Oak Ridge, NJ, USA2012
Skills
- Communication
- Team Leader
- Multi Task
- Customer Service
- Quick Learner
- Problem Solving
- Organization
Affiliations
- CPR
- First Aide
- CDA
- MUA
Timeline
Authorization/Billing Specialist
Advanced Dermatology Associates, Psc
04.2023 - Current
Office Manager
North Jersey Dermatology Center, P.C.
02.2022 - 02.2023
Front Desk Supervisor
North Jersey Dermatology Center, P.C.
11.2020 - 02.2022
Front Desk Receptionist
North Jersey Dermatology Center, P.C.
12.2018 - 11.2020
Front Desk Assistant
Little Learner Academy
09.2014 - 12.2018
Head Teacher
Little Learner Academy
09.2011 - 12.2018
MUA
Christine Valmy International School of Esthetics & Cosmetology
High School Diploma -
Jefferson High School
Early Childhood Education
County College of Morris