Johnny Jimenez
Long Beach,CA
Summary
Detail-oriented Automotive Service Advisor with 8 years of experience in managing customer expectations and facilitating effective communication between clients and technicians. Delivers accurate diagnostics and timely repairs while maintaining high customer satisfaction through transparent service recommendations and efficient workflow management.
Overview
21
21
years of professional experience
Work History
Service Advisor
Kia of Carson
Carson, California
03.2023 - Current
- Greet customers, listen to their concerns, and accurately document vehicle issues and service requests
- Provide clear explanations of recommended services, maintenance, and repair timelines
- Communicate updates to customers throughout the repair process, including any changes in cost or timing
- Recommend additional services or maintenance based on vehicle condition, while maintaining transparency and trust
- Addressed customer concerns and resolved issues professionally, contributing to high levels of customer satisfaction
- Coordinated with technicians to ensure accurate diagnostics and timely completion of repairs, enhancing overall service efficiency
- Prepare detailed repair orders and cost estimates using CDK
Service Advisor
Penske Toyota
Downey, CA
12.2018 - 02.2023
- Greet customers, listen to their concerns, and accurately document vehicle issues and service requests
- Provide clear explanations of recommended services, maintenance, and repair timelines
- Communicate updates to customers throughout the repair process, including any changes in cost or timing
- Recommend additional services or maintenance based on vehicle condition, while maintaining transparency and trust
- Addressed customer concerns and resolved issues professionally, contributing to high levels of customer satisfaction
- Coordinated with technicians to ensure accurate diagnostics and timely completion of repairs, enhancing overall service efficiency
- Prepare detailed repair orders and cost estimates using CDK
Sales Executive
JDL Packaging
Paramount, California
06.2017 - 11.2018
- Presented tailored packaging supply options to meet specific business needs.
- Collaborated with purchasing agents and manufacturers to deliver cost-effective product solutions.
- Recruited new businesses through cold calling and networking efforts.
Vending Operator
Vending Plus Inc
Los Angeles, California
05.2010 - 06.2017
- Oversaw inventory levels and restocked machines to maintain product availability.
- Analyzed sales trends to determine popular products for timely restocking.
- Performed routine maintenance and troubleshooting on vending equipment to ensure optimal performance.
- Operated vending machines and ensured proper functioning at various locations.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Membership Sales Manager
Bally Total Fitness
Long Beach, California
08.2008 - 05.2010
- Recruited prospective members through outbound calling, networking, and member referrals, enhancing membership base.
- Consistently met monthly sales quota by implementing effective sales strategies.
- Promoted membership enrollments by hosting engaging events that attracted new members.
- Maintained great relationships with current members.
- Provided different sales strategies and encouraged team members to ensure they achieved their quota each month.
- Addressed member concerns by collaborating with the regional sales manager and adhering to Bally Total Fitness policies.
Instructor
Mark Cresse Baseball Camp
Costa Mesa, California
06.2005 - 08.2008
- Instructed/coached kids ages 5-16 on baseball knowledge and skills, fostering a love for the game.
- Conducted one-on-one lessons to enhance individual skills, improving confidence and performance.
- Maintained attention of kids through clear communication.
- Motivate kids to achieve the highest level of service.
- Approach coaching with different ways of teaching to maintain interest.
Education
Some College (No Degree) -
Avila University
Kansas City, MO01-2007
Some College (No Degree) -
Golden West College
Huntington Beach, CA08-2006
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-2004
Skills
- Customer Service & Relationship Building
- Clear Communication & Active Listening
- Time Management & Multitasking in High-Volume Environments
- Basic Automotive Knowledge & Diagnostics Understanding
- Warranty Processing & Claims Handling
- Conflict Resolution & Problem Solving
- Team Collaboration with Technicians & Management
- Attention to Detail & Accuracy
- Cash Handling & Payment Processing
- Computer Skills & Dealership Management Systems (CDK)
- Bilingual - Fluent in Spanish
Timeline
Service Advisor
Kia of Carson
03.2023 - Current
Service Advisor
Penske Toyota
12.2018 - 02.2023
Sales Executive
JDL Packaging
06.2017 - 11.2018
Vending Operator
Vending Plus Inc
05.2010 - 06.2017
Membership Sales Manager
Bally Total Fitness
08.2008 - 05.2010
Instructor
Mark Cresse Baseball Camp
06.2005 - 08.2008
Some College (No Degree) -
Avila University
Some College (No Degree) -
Golden West College
High School Diploma -
Woodrow Wilson High School