Jasmine Avila
Markham,IL
Summary
I am very dynamic and results-driven professional with extensive experience at Delta Sonic Car Wash Systems, excelling in efficient customer transaction management and exceptional support. I have proven ability to enhance customer loyalty through effective upselling strategies and conflict resolution, fostering a positive service environment while maintaining high standards of integrity and professionalism. Friendly and reliable with positive attitude and excellent customer service skills. I understand importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Delta Sonic Car Wash Systems
03.2025 - Current
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and systems.
- Managed cash register operations, including balancing drawers at shift end.
- Implemented best practices for upselling additional services to customers.
- Enhanced customer loyalty by participating in rewards program enrollment.
Guest Service Associate
Buona Beef Restaurant
10.2023 - 03.2025
- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Assisted with order taking and ensured accuracy of transactions at point of sale.
- Coordinated dining room setup and maintained cleanliness to uphold restaurant standards.
- Resolved guest complaints promptly, improving overall dining experience and loyalty.
- Collaborated with kitchen staff to streamline food delivery process, reducing wait times.
- Trained new associates on service protocols and restaurant policies to ensure consistency.
- Maintained high level of professionalism and discretion when dealing with guests.
Shift Leader
Avocado Theory
08.2022 - 03.2024
- Supervised daily operations to ensure team productivity and service quality.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Education
High School Diploma -
Tinley Park High School
Tinley ParkNo Degree - Associates in Science
Moraine Valley Community College
Palos Hills, IL05-2027
Skills
- Efficient customer transaction management
- Cash handling proficiency
- Exceptional customer support
- Sales enhancement strategies
- Work ethic and integrity
- Skilled in resolving conflicts
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Delta Sonic Car Wash Systems
03.2025 - Current
Guest Service Associate
Buona Beef Restaurant
10.2023 - 03.2025
Shift Leader
Avocado Theory
08.2022 - 03.2024
High School Diploma -
Tinley Park High School
No Degree - Associates in Science
Moraine Valley Community College