Katelynn Crego
Dallas
Summary
Results-driven cashier team lead known for effective conflict resolution and team collaboration. Skilled in training new employees and maintaining service quality, ready to apply expertise to enhance customer satisfaction and streamline operations.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Cashier
Mama Margie's
San Antonio
12.2024 - 07.2025
- Executed precise processing of customer transactions with meticulous attention to detail.
- Oversaw cash handling procedures to ensure compliance with company policies.
- Trained new cashiers on operational standards and service excellence.
- Minimized wait times to facilitate efficient checkout experiences for customers.
- Resolved customer concerns professionally, enhancing overall satisfaction levels.
- Maintained organized checkout area to promote service efficiency.
- Promoted loyalty program sign-ups to increase sales opportunities.
- Checked customer IDs for age verification when serving alcoholic beverages.
Cashier
Walmart
San Antonio
03.2024 - 07.2024
- Processed customer transactions accurately and efficiently to enhance operational effectiveness.
- Managed cash handling procedures to ensure compliance with company policies.
- Trained new cashiers on point of sale operation and customer service best practices.
- Resolved customer inquiries and complaints in a professional manner.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Facilitated smooth checkout experiences by minimizing wait times.
- Supported loss prevention efforts through vigilant monitoring of customer behavior.
- Adapted swiftly to changes in store policies to uphold service quality.
Team Member
McDonald's Restaurant
Pleasanton
10.2023 - 01.2024
- Identified customer needs promptly to enhance service delivery.
- Ensured order accuracy by confirming details with customers prior to payment.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained high standards of food safety and cleanliness in work area.
- Resolved customer complaints swiftly to improve overall satisfaction.
- Conducted regular cleanliness checks in dining and kitchen areas to uphold hygiene standards.
- Supported training of new team members by sharing operational best practices.
- Executed cash handling procedures accurately to maintain financial integrity.
Cashier Team Lead
Jack in the Box
San Antonio
07.2021 - 02.2022
- Enhanced guest satisfaction through exceptional customer service during busy meal periods.
- Participated in training new team members on customer service protocols and procedures.
- Supported management by implementing process improvements for increased efficiency.
- Operated cash registers to accurately process payments from customers.
- Prepared food items according to safety and quality standards to meet expectations.
- Promptly addressed customer inquiries and resolved issues for improved service experience.
- Maintained cleanliness and organization of work area throughout each shift.
- Cross-trained in various restaurant areas to provide comprehensive support for daily operations.
Education
GED -
San Antonio College
San Antonio, TX09-2021
Associate of Arts - Education
San Antonio College
San Antonio, TXSkills
- Financial transaction handling
- Outstanding customer service skills
- Employee training programs design
- effective team collaboration strategies
- efficient order processing accuracy
- effective conflict resolution techniques
- effective process improvement methods
- detail-oriented execution of tasks
- guidelines for food safety compliance
- development of loyalty programs
- efficiency in operational processes
- a commitment to cleanliness maintenance
- effective customer relationship management
- good relationship-building skills
- effective teamwork strategies
- efficient multitasking abilities
- guidelines for compliance adherence
- a comprehensive understanding of age verification
Certification
Texas alcoholic Beverage Commission Seller Certification
Timeline
Cashier
Mama Margie's
12.2024 - 07.2025
Cashier
Walmart
03.2024 - 07.2024
Team Member
McDonald's Restaurant
10.2023 - 01.2024
Cashier Team Lead
Jack in the Box
07.2021 - 02.2022
GED -
San Antonio College
Associate of Arts - Education
San Antonio College