Jasmine Bacon
San Antonio,TX
Summary
Thorough bookkeeper with several years of experience working closely with accounting team to create and analyze financial reports. Polished in bank reconciliation, financial statement preparation and billing dispute resolution. Careful, fast-learning worker dedicated to accuracy.
Overview
5
5
years of professional experience
Work History
Bookkeeper
HEB Grocery Store
Universal City, Texas
07.2020 - Current
- Managed daily financial transactions and maintained accurate records for store operations.
- Processed invoices and ensured timely payments to vendors and suppliers.
- Reconciled bank statements to verify accuracy of financial data.
- Processed orders accurately using company software systems.
- Resolved customer complaints through effective problem-solving techniques.
- Collaborated with team members to enhance customer service processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Business Center Representative
HEB Grocery Store
Universal City, TX
07.2020 - Current
- Assisted customers with inquiries and provided product information.
- Managed cash register operations and processed customer transactions efficiently.
- Coordinated special orders and ensured timely fulfillment of customer requests.
- Collaborated with team members to maintain a clean and organized workspace.
- Maintained accurate records of all transactions processed.
- Answered inquiries regarding services offered by the business center.
- Processed payments for services rendered using cash register or POS system.
- Trained new staff members on proper operation of office equipment.
- Greeted customers upon arrival and provided them with assistance as needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Kinesiology
Northeast Lakeview College
Universal City, TX08-2026
High School Diploma -
Judson High School
San Antonio, TX05-2020
Skills
- Customer service
- Data entry
- Problem solving
- Cash flow management
- Bookkeeping
- Auditing
- Problem resolution
- Communication skills
- Call center experience
- Teamwork skills
- Sales and upselling
- Professional phone voice
- Computer skills
Timeline
Bookkeeper
HEB Grocery Store
07.2020 - Current
Business Center Representative
HEB Grocery Store
07.2020 - Current
Kinesiology
Northeast Lakeview College
High School Diploma -
Judson High School