MARIA MAHOLICK
Avon Park
Summary
Challenging customer relations position with FIS that focuses on sales, retention, and resolutions. Seeking to use experience and communication skills for FIS to resolve, enhance, and transform the face of customer interaction.
Overview
28
28
years of professional experience
Work History
Bookkeeper
A+ Backbone and Utilities
11.2025 - Current
- Managed accounts payable and receivable, ensuring accurate financial records.
- Reconciled bank statements to maintain precise cash flow tracking.
- Processed payroll, adhering to compliance standards and deadlines.
- Implemented efficient bookkeeping practices, enhancing overall operational accuracy.
- Streamlined invoicing processes, reducing turnaround time for payments received.
- Collaborated with auditors during annual reviews to ensure transparency and accuracy in financial reporting.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Housekeeping
Streamsong
01.2023 - 12.2024
- Facilitated communication between guests and housekeeping staff, promoting cleanliness standards throughout the property.
- Maintained clean working environment through diligent housekeeping efforts, reducing workplace hazards on the job site.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness, elevating customer satisfaction levels.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Streamlined communication between housekeeping staff and front desk personnel regarding room statuses.
- Increased guest satisfaction scores by consistently delivering exceptional service in all aspects of housekeeping duties.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
FIDELITY NATIONAL INFORMATION SERVICES
04.2020 - Current
- Assisted callers with inquiries into declined check whether being cashed or presented for purchases.
- Relayed information regarding previous transaction history and providing said reports to customers.
- Advised and process disputes for the department.
SELF EMPLOYED
08.2019 - 04.2020
- Stay at home mother, Business owner-operator Massage Therapist
TIRE DEP. ASSOCATATE
SAM’S CLUB
09.2017 - 08.2019
- Customer Service, answered all calls for the department, monthly supply orders, scheduling for employees.
MASSAGE THERIPIST
MASSAGE ENVY
01.2010 - 01.2017
- Customer Service, customized every massage to client's specific needs update and maintain client charts.
FRONTEND ASSOCIATE
SAMS CLUB
09.1998 - 07.2005
- Answered and directed all the incoming calls, helped hire and did orientation for new hires.
Education
A.A. - undefined
SCF
Manatee CountyGED - undefined
Bayshore High School
Massage License - undefined
Sarasota School of Massage Therapy
01-2005
Skills
- Solid foundation of customer care and relations, with vast experience in the field
- Excellent talent for using strategies to deescalate irate clients
- Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
- Fluency in the English and Spanish languages, with excellent communication skills both in verbal and oral communication
- Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others
- Highly motivated and driven to achieve set goals and targets
- Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
- Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing the quality of work
- Possess a fun and vibrant personality that customers find refreshing and appealing
- Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
- Great team player and an excellent independent worker
- Excellent oral and written skills
- Stellar customer service skills
- Commendable problem-solving skills
- Good interpersonal skills
- Impressive critical thinking skills
- Excellent record-taking capabilities
- Good decision-making skills
- Retentive memory
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- Accounts payable
- Account reconciliation
- Bookkeeping software
- Financial reporting
- Financial recordkeeping
- Data inputting
- Spreadsheet tracking
- General ledger management
- Expense tracking
- General ledger entries
- Accounting
- Exceptional organization
- Customer relations
- Sheet balancing
- Accounts payable specialist
- Audit preparation
- Record preparation
- Cash flow management
- Superior attention to detail
- Analytical reasoning
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- Chemical handling
- Laundry management
- Window washing
- Exceptional communicator
- Staff training
- Carpet cleaning
Timeline
Bookkeeper
A+ Backbone and Utilities
11.2025 - Current
Housekeeping
Streamsong
01.2023 - 12.2024
FIDELITY NATIONAL INFORMATION SERVICES
04.2020 - Current
SELF EMPLOYED
08.2019 - 04.2020
TIRE DEP. ASSOCATATE
SAM’S CLUB
09.2017 - 08.2019
MASSAGE THERIPIST
MASSAGE ENVY
01.2010 - 01.2017
FRONTEND ASSOCIATE
SAMS CLUB
09.1998 - 07.2005
A.A. - undefined
SCF
GED - undefined
Bayshore High School
Massage License - undefined
Sarasota School of Massage Therapy